Customer Service Representative

Robert Half • New Berlin, WI • 2h ago

Description We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this Contract-to-career position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues efficiently. This role offers an excellent opportunity to contribute to a dynamic environment while building long-term career potential.

Responsibilities:

Address customer inquiries and assist sales staff with order updates, ensuring timely and accurate responses.

Monitor and track orders throughout their lifecycle, providing regular updates to customers and stakeholders.

Utilize software tools such as Outlook, Smartsheet, Excel, and Acumatica to manage order data and maintain precise records.

Collaborate with production, shipping, and sales teams to resolve delays or discrepancies effectively.

Handle customer requests with professionalism and attention to detail to ensure a seamless experience.

Update customer profiles and order information in company systems to maintain data integrity.

Support process improvement initiatives aimed at enhancing customer service workflows.

Respond to inbound calls and manage outbound communication to address customer needs.

Accurately input order details into company systems while maintaining high standards of quality. Requirements - Minimum of 1 year of experience in a customer service or call center role.

Proficiency in handling inbound and outbound calls with a focus on customer satisfaction.

Strong skills in order entry and management, ensuring accuracy and efficiency.

Familiarity with tools such as Outlook, Smartsheet, Excel, and Acumatica.

Excellent communication and problem-solving abilities.

Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.

Demonstrated ability to collaborate with cross-functional teams.

Commitment to delivering high-quality service and maintaining positive customer relationships. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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