Customer Service Representative

Fontana Fasteners • Frankfort, IN • 6h ago

We believe our employees are the reason for our success, and our compensation and benefits are designed to reflect that belief.

Quality First. Engineered to Last. We are striving to 'engineer' a relationship with a Customer Service Representative who wants to be part of 'fastening' the world together!

Do you want to:

go out of your way to make sure your customers are happy?

enjoy a better quality of life working in a smaller town? (Frankfort, IN)

use your passion for details - big and small?

strengthen and fasten the world together by working in a company that designs leading edge products for tomorrow's next generation transportation systems?

Does this sound like you? If yes, then let's get into the fine print...

At Acument Global Technologies, we count on our customer service department to interact professionally with our valued customers. We are looking for a highly skilled Customer Service Representative (CSR) to join our team in Frankfort, IN. CSRs are responsible for managing inbound and outbound phone calls, email requests, customer orders and any customer reported concerns with a friendly, helpful approach. The ideal candidate is a quick learner and natural problem solver who takes the initiative to resolve customer issues. The most successful representatives have the communication and interpersonal skills needed to provide support, actively listen, answer questions, and resolve matters in an efficient manner. Serving as the voice and face of our company, the CSR will be integral to providing exceptional customer service to Acument's customers.

Objectives of this Role

Customer order accuracy

Clear, effective and timely communication with internal and external customers

Identify and address customer needs with the appropriate departments

Meet customer service department KPI's

Perform assigned duties with minimal supervision

Recommend process improvements to promote increased efficiency

Daily and Weekly Responsibilities

Enters manual customer orders into the MRP system and reviews data entry for accuracy.

Assures all forecasting for assigned customers is correct to support ordering and planning processes at our multiple manufacturing facilities.

Issue picklists on a daily basis for all shipments scheduled to pick up the next day.

Identify part shortages during the creation of the picklist and add them to the daily Shortage report.

Attend a daily meeting with the production control teams to review part shortages.

Ensure clear and timely communication with assigned customers via email / phone on inquiries, orders, product quality, delivery, availability of product, credit hold status and any other issues or questions that may arise.

Responsible for communicating SOP and EOP customer requirements as well as preventing obsolete inventory.

Focus on KPI's such as Premium Freight cost avoidance, Customer Service caused premium freight moves, facilitate converting manual release customers to EDI and tracking break-in quotes for Customer Demand variation.

Set up the MRP system with the customer defined logistics routing information.

Review customer EDI error reports and work with sales coordinators to process the orders.

Be able to communicate effectively and work with multiple departments / facilities within the company.

Let's talk about you:

High school diploma or GED

2+ years of automotive customer service experience

Analytical and problem solving skills

Strong organizational skills and attention to detail

Ability to take initiative and work with limited supervision

Ability to multitask

Ability to work effectively with a team

Must have strong written and verbal communication skills

Must be proactive

Proficient in Office Suite software

Automotive and EDI experience a plus

Interested? Intrigued? Like what you have heard so far? If yes, then 'FASTener forward' your motion and click on the link to apply. We look forward to connecting with you soon!

We consider all applicants without regard to race, color, religion, national origin, sex, age, sexual orientation, marital status, handicap, genetic infiltration, disability or status as a veteran. Fontana reserves the right to require a drug screening at any time during the employment process.

Job Details

Job Family MKT Analyst/Specialist - Inter

Job Function CSR - Customer Service

Pay Type Salary

Travel Required No

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