Group Insurance Administrator

MetLife • Oriskany, NY • 4d ago

Job Location: Virtual within commutable distance to Oriskany NY, Southfield MI, Cary NC, and Aurora IL offices

Role Value Proposition

A Group Insurance Administrator delivers high quality service to participants and institutional customers by providing administrative services relating to enrollments and portfolio maintenance for group term life recordkeeping.

Key Responsibilities

Reviews and enters enrollment information into various systems, ensuring high accuracy.

Handles benefit plan referrals from call center and units within the organization.

Will act as a subject matter expert for different group customers.

Will establish, maintain, and enhance favorable relationships with internal and external customers, plan participants, attorneys, etc.

Maintains data in automated systems; troubleshoots and corrects problems.

Helps conduct research on escalated cases.

Facilitate department projects from start to finish; provides project timelines and reports.

Must be proficient with Microsoft Office Suite.

Participate on customer calls/meetings to explain process/procedures and resolve issues.

Expected to make recommendations to management to produce more effective, cost efficient means of accomplishing work, including workflow, form revision, and process changes.

Must be willing to take on new tasks and adapt to a rapidly changing work environment.

Analytical and critical thinking skills are imperative.

Ability to perform at a fast pace, while maintaining high quality and accuracy.

Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills

Required:

1-3+ years of related experience

High school diploma or GED

Proficient with Microsoft Office Suite, especially Word and Excel

Excellent written and oral communication skills

Ability to prioritize work with good time management skills and to perform at a fast pace, while maintaining high quality and accuracy

Ability to work well in a team setting

Willingness to take on new tasks and adapt to a rapidly changing work environment

Preferred:

Associate or bachelor's degree

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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