Account Advisor I

ICONMA, LLC • United States, United States • 3w ago

Our Client, a Health Insurance company, is looking for a CW Account Advisor I for their Baton Rouge, LA/Remote location. Responsibilities:

Resolves benefit and claims inquiries via the telephone from our members or providers in the call center.

Promotes and maintains a positive company image through direct contact with customers.

Complies with all laws and regulations associated with duties and responsibilities.

Resolves benefit and claims inquiries via the telephone from our members or providers in the call center.

Promotes and maintains a positive company image through direct contact with customers.

Complies with all laws and regulations associated with duties and responsibilities.

Requirements:

This role does not manage people

This role reports to this job: SUPERVISOR, CUSTOMER SERVICE

Enrollment & Billing, Claims, Provider Relations, Benefit Operations, Network Administration, Sales/Marketing, Accounting and Legal departments as well as members, providers, groups, brokers, other plans, insurance companies, Social Security Administration and Centers for Medicare and Medicaid Services (CMS).

High School Diploma or equivalent required or Associate's degree preferred Work Experience

1 year of customer service or medical office experience required

Completion of the Medical Assistant, Coding & Insurance Pathway from BRCC, can be used in lieu of the one year of experience.

A certificate in medical office assistant or medical coding can be used in lieu of the one year of experience

Previous experience in a call center is preferred Skills and Abilities Must demonstrate PC skills including Microsoft Office (e.g., Word, Excel, Outlook , etc.) and related software as other corporate software programs and applications.

Demonstrated verbal and written communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism.

Familiarity with medical and health insurance terminology preferred Conflict resolution skills and remains calm under pressure/stressful situations Must be able to to demonstrate critical thinking and problem solving skills Demonstrate attention to detail The ability to actively listen and ask appropriate questions, to effectively understand issues that are presented from customers.

Reading comprehension skills are required due to the high amount of direct customer contacts and the need to understand customer contract benefits and training materials.

Effective organizational and interpersonal skills are required. Must have the ability to multi-task and handle work independently as well as organize and prioritize multiple customer issues.

Ability to take ownership of issues from the beginning, seeking First Call Resolution (FCR) Must be able to verbally communicate on the telephone in a call center environment approximately 95% of the time in the Customer Care Center.

Employees may be expected to work during inclement weather or other emergency situations when needed.

Must have ability to successfully complete Customer Service training, with demonstrated proficiency in training materials.

Why Should You Apply?

Health Benefits

Referral Program

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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