Senior Event Manager - DoubleTree by Hilton Hotel Kansas City - Overland Park

Hilton • Overland Park, KS • 15h ago

DoubleTree by Hilton Hotel Kansas City - Overland Park is seeking a Senior Event Manager to join our dynamic team! In this role, you'll lead the planning and coordination of exceptional group events at our beautiful property, ensuring every detail contributes to unforgettable guest experiences.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

Organize, plan and prioritize your duties by developing plans and goals.

Timely communication to internal and external clients via telephone, email, written documents or in person.

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

Demonstrate knowledge of job systems, products, systems, and processes.

Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

Selling and influencing both internal and external clients.

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

Participate in customer site inspections and assist with the sales process as necessary.

Other duties as necessary based on business needs.

Regular attendance.

LI-JW1

What We're Looking For

To excel in this role, you should bring the following:

1 years of hotel industry experience

A positive attitude with strong communication skills

A commitment to exceptional customer service

Flexibility in scheduling, including weekend availability based on group business needs

Preferred Qualifications

While not required, the following would give you an advantage:

Prior events experience within the hotel industry

Familiarity with Delphi.fdc

A genuine passion for events with a drive to achieve goals and objectives

The Benefits:

Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Access to your pay when you need it through DailyPay (Based on hotel)

Health insurance

Complimentary Parking

Uncapped Quarterly Bonus Potential

Discounted Employee Meal per day

Discount at On Site Starbucks

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Job: Catering and Event Services

Title: Senior Event Manager - DoubleTree by Hilton Hotel Kansas City - Overland Park

Location: null

Requisition ID: HOT0BZ6H

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