Key Account Manager - Remote - United States
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Key Account Manager to join our Inform team in the United States. This is a fantastic opportunity to grow a versatile career in the Standards and Compliance industry.
Intertek Inform is a leading distributor of standards and regulatory solutions, providing access to a vast collection of 2 million standards from over 360 publishers. Intertek Inform offers tailored access to up-to-date standards, transparent pricing, and real-time alerts when standards change. Its innovative technology platforms enable the integration of standards information within workflows and across geographies, facilitating faster market access for companies striving to compete in existing and emerging markets. Intertek Inform's services cater to thousands of users across the Asia Pacific, Europe, and the Americas, reaffirming its commitment to helping customers easily access the information they need to enter markets around the globe and maintain their competitive advantage.
What are we looking for?
The Key Account Manager is responsible for account managing key business accounts throughout the America region. The successful candidate will be well versed in both servicing clients' needs, retaining business and further developing accounts through both cross and up-selling. With the role supporting our Standards Solutions, a background in SaaS or software-related Account Management would be highly beneficial.
Schedule: Mon-Fri, 8-5
Salary & Benefits Information
Competitive compensation package, individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
Build strong relationships with existing clients to fully understand their requirements and to identify new and add-on sales opportunities, both with current contacts and by networking with other relevant areas of the business
Attend client reviews, presentations conducted routinely on key accounts
Provide client analysis and statistics
Manage Subscription Renewals and retention for allocated Accounts to ensure 100% closure within Subscription Start Month
Manage the commercial aspects of client relationships by working closely with Sales and other Operational teams
Grow account revenue and achieve monthly target
Ensure that Sales Activities are accurately entered in a timely manner on Salesforce.com
Complete and oversee Client Onboarding activities to ensure smooth transition from BDM to KAM
Manage Client Training to ensure customer engagement and retention
Act as central point of contact internally/externally to answer and/or resolve any inquiries
regarding key account
Develop specific account plans, and ensure a high-level of customer satisfaction
Develop Territory Plan to determine strategic focus and path to new business number
Monitor competitor and market activity
Contribute to product development and innovation
Support Finance team on Accounts Receivable/Collections as needed
Report to and work closely with the senior management to maximize customer service and revenue.
Establish personal growth opportunities in sales/industry knowledge to actively develop professional skillset
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
5 - 10 years of Account Management experience in a Professional Services/Consulting business-to-business environment is highly desirable.
Experience and success in managing high-value and complex relationships with senior management in large corporations
Experience in selling enterprise solutions to senior level decision makers
A good understanding of governance, risk and compliance issues affecting international businesses
Two years or higher education degree/certificate is preferred.
This is a remote position; however, applicants must reside in and be able to legally work in the United States.
Preferred Requirements & Qualifications:
A proven record of achievement in Account Management
Ability to initiate, negotiate and acquire new business within existing Key Accounts
Excellent written and oral communication skills, including public presentation skills.
Customer-service focus, excellent teamwork skills.
Organizational and coordination skills
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the @type of work that will be performed.
We Value Diversity
Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com (https://hcog.fa.em2.oraclecloud.com/fscmUI/afr/remote/%7B%22uri%22:%22https:\_fa-internal.oracleoutsourcing.com:10663\hcmUI\rr\%22%7D/afr/hr.eeo@intertek.com) or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
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