Back to Jobs search

Financial Center Supervisor

Berkshire Bank • Hebron, CT • 5h ago

Division: Retail Banking

Department: Various Branch Network

Reports to: Financial Center Manager

Status: Non-Exempt

Grade: 6

Salary Range: $19.00 - $31.86

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Hebron, CT - 115 Main St

Purpose/Objective:

Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and digital engagement. Supervise all Customer Service Associate (CSA) and Universal Banker positions to ensure the efficient and effective operation of the Customer Service line. Duties may include assigning workflow, training CSAs, monitoring customer experience, and ensuring programs are in conformance with established procedures. Coach CSA and UB to relationship building opportunities, including new deposit accounts for customers.

Key Accountabilities:

Client Service (Teller) Line Supervision and Operations 40%

Coordinates CSA and UB activities, manages scheduling, and assigns duties.

Responsible for daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments.

Monitors and maintains branch cash levels and prepares related reports.

Works with CSAs to resolve more complex transactions, correct errors, and in assist with difficult client requests.

Provides significant input for the preparation of CSAs performance review.

Resolves routine and complex personnel problems; provides input to Branch Officer on performance management issues and/or disciplinary actions.

Responsible for oversight and timely completion of all CSAs new hire training, as well ongoing compliance training.

Oversees the execution of daily banking procedures as related to the CSA line and ATM.

Responsible for oversight of the teller line audit process. Ensures compliance of teller line with all related banking regulations, procedures, reporting, and record- keeping.

Assists Financial Center Manager and/or Assistant Financial Center Manager with the coaching and development of staff.

Responds to off-hours branch alarm and ATM calls as required.

Teller (Customer Service Line) Duties 30%

Executes an extensive variety of client transactions in accordance with Bank policy and procedures.

Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures. Maintains working knowledge of all banking regulations.

Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer with a high degree of accuracy.

Acts as significant deterrent of loss to Bank via robbery and fraud by following procedures and regulations and knowing the client.

Client Service and Relationship Development 30%

Build and expand client relationships using relationship building tools.

Participate in outbound calling to identify sales and service opportunities.

Handles complex client issues while executing excellent client service principles.

Navigates clients through digital services such as online and mobile banking.

Demonstrates excellent telephone etiquette, communication abilities, and client service skills to promote positive image for Bank. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Promotes and maintains excellent level of client service from all CSAs.

Maintains cooperative and productive work atmosphere. Explains Bank policy and procedures to clients.

Responsible for cross-selling and referral goals for bank (such as lending solutions) and non-traditional bank products (e.g. insurance & investments).

Establishes new services, such as debit cards, electronic services, and deposit accounts for clients.

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.

Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable (by exception only based on business need). Available to work Saturday hours and travel to nearby offices as required.

Percentage of time spent on each area of key accountabilities will vary from branch to branch.

Prerequisites:

Must have more than 1 year (CSA) Teller experience.

Must meet minimum required balancing requirements for CSA.

Must possess supervisory skills Financial Center Manager will be required to provide specific examples where employee contributed in areas of staff supervision and training. Financial Center Manager must provide written recommendation explaining details and setting specific examples of the employees abilities and experience with supervision, training, and operational skills.

Education:

High school diploma or equivalent

Banking courses

Experience:

More than 1 year Teller experience

Customer service experience

Supervisory experience

Demonstrated ability to work well with co-workers and provide direction and support

Supervisory Skills

Skills & Knowledge:

Demonstrated superior customer service skills

Strong communication skills

Solid computer skills

Strong interpersonal skills

Can work in flexible (cross-trained) environment

We endeavor to make this site accessible to any and all users.

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us athr@berkshirebank.com.

Similar Jobs

Universal Banker

Berkshire Bank • Farmington, CT • 5h ago

Finance, Accounting & Banking

Division: Retail Banking Department: Various Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 5 Pay Range: $18.00 - $29.50 Actual compensation within the pay range will be decided based on fa...

5h ago

Go to Apply

Actuary - Commercial Large Group Trend & Rate Review

CVS Health • Hartford, CT • 6h ago

Finance, Accounting & Banking

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

6h ago

Go to Apply

Credit Analyst III - State & Municipal

TD Bank • Glastonbury, CT • 8h ago

Finance, Accounting & Banking

Work Location: Glastonbury, Connecticut, United States of America Hours: 40 Pay Details: $33.00 - $54.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunit...

8h ago

Go to Apply

Credit Analyst III - State & Municipal

TD Bank • Hartford, CT • 8h ago

Finance, Accounting & Banking

8h ago

Go to Apply

Finance Supervisor

ASM Research, An Accenture Federal Services Company • Hartford, CT • 13h ago

Finance, Accounting & Banking

Oversees a team of financial analysts while also specializing in one of more areas of finance. This includes coordinating, consolidating, and analyzing financial plans and projections. Works closely with multiple teams,...

13h ago

Go to Apply

State Income Tax --Senior--Open Location

EY • Hartford, CT • 1d ago

Finance, Accounting & Banking

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

State Income Tax--Manager--Open Location

EY • Hartford, CT • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Tax Sr. Manager - Private Wealth

Deloitte • Hartford, CT • 1d ago

Finance, Accounting & Banking

Are you a leader and strategic thinker with extensive first-hand knowledge across multiple areas of taxation? Do you excel at delivering compliance and consulting services to individual clients and their trusts, estates,...

1d ago

Go to Apply

Accounts Payable Specialist

Robert Half • Farmington, CT • 1d ago

Finance, Accounting & Banking

Description Our client is seeking an experienced and detail-oriented Accounts Payable Specialist to join their growing team! This is an excellent opportunity for a motivated professional who thrives in a fast-paced envir...

1d ago

Go to Apply

Accounts Receivable Clerk

Robert Half • Durham, CT • 1d ago

Finance, Accounting & Banking

Description We are looking for a detail-oriented Accounts Receivable Clerk to join our team on a contract basis in Durham, Connecticut. This role involves managing various aspects of accounts receivable and collections w...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.