Sr. Sales Support Representative, Construction

Brady Corporation • Duluth, GA • 1d ago

What We Need:

The construction sales support will assist the inside and outside construction sales team in achieving monthly sales targets and KPIs by taking on the following list of tasks. This role is of utmost importance to limit the number of non-selling activities completed by the construction territory account managers on a daily basis, while also maintaining the team's ability to provide an excellent customer experience, and top notch contractor services to our clients.

What You'll Be Doing:

Ensuring accurate and timely order entry, including preparing quotes for stock and custom products, and processing credit/return/replacement documents.

Facilitating and tracking order expedites with manufacturing, distribution, and outside vendors, while providing customers with tracking information and delivery expectations.

Handling complications with orders by coordinating with operations teams to prioritize and meet customer deadlines.

Liaising between operations and sales by attending production meetings and communicating updates on backlog, machine issues, and large-value orders.

Maintaining and updating tools such as the large-value order tracker, SIC code account assignments, and processes for special packaging services.

Reviewing and releasing construction high-value orders, ensuring accuracy and compliance with customer requirements.

Processing bid opportunities by reviewing bid documentation and submitting responses to customers.

Assisting the construction order entry team and performing other related duties as assigned.

What You Will Need To Be Successful:

Bachelors in Marketing, Communications, or related field

Minimum of 2-3 years experience in management.

Experience as sales support, customer service, or a similar role.

Experience in a sales environment.

Be able to interpret sales metrics and be goal-oriented.

Understanding of sales process.

Sense of ownership of your performance and its impact on company's success.

Critical thinker and problem-solving skills.

Good time-management and multitasking skills.

Effective interpersonal and communication skills.

About Us: Who we are: Gravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike. In 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the Gravotech team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

Our Benefits:

Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision

Generous 401(k) with company match

Paid time off and holidays

Opportunity to participate in incentive programs for all full-time employees

Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance

Education reimbursement opportunities

Scholarship program for children of Brady employees

A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities

Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)

Dress-for-your-day dress code

Charitable contributions matched through Brady's Matching Gift program

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