We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
WHAT YOU'LL DO:
The Executive Meetings Manager (EMM) is responsible for soliciting, booking and servicing smaller meetings + events groups across all market segments as well as being the main point of contact for arranging group details for onsite events through coordinating BEOs and other servicing needs. This position will serve as one point of contact in the entire sales process from beginning until end to achieve sales objectives in guest rooms and banquets/catering.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Achieve quarterly and annual revenue goals to include meetings with 19 rooms or less on peak night (group) + events (catering).
Execute exciting and memorable site inspections/ inventive and creative proposals.
Solicit Group + Catering business via phone +internet prospecting, networking events and outside sales calls to deliver new business and maintain existing business relationships.
Build and create action plans to achieve market segment budget revenue.
Prepare, construct, present creative customer proposals, and negotiate contracts.
Upon closing, coordinate and follow up with the other hotel departments to ensure delivery of superior guest service to achieve service score goals.
Build and create action plans to achieve market segment budget revenue
Coordinator meetings + events with accuracy and detailed communication outlines for the client and hotel departments, providing the appropriate memos, Banquet Event Orders, Group Profiles and other communications as necessary
Ensures that all contracted groups are meeting are exceeding minimum food + beverage revenues, monitoring for potential attrition.
Ensures that all contracted groups are meeting or exceeding minimum guest room revenues, monitoring for potential attrition.
Ensures that all contracted groups are meeting or exceeding minimum meeting room rental revenues.
Coordinates menu arrangements for clients that maximize the revenue potential for the hotel, while serving the needs of the client.
Upsell food + beverage, guest room @types and any ancillary revenue streams.
Obtains rooming lists, monitors cut-off dates, and obtains rooming lists by the due date and in accordance with sales contracts.
Provide logistics, create custom menus, outside vendor coordination to clients.
Maximizes the hotel's revenue potential by assessing/monitoring room rental fees, telephone charges, box delivery/storage gees, service fees and other revenue-generating factors in accordance to the sales contract with regard to hotel policies.
Maintains flexible hours to accommodate customer needs, due to the cyclical nature of the hospitality industry.
SPECIFIC EXPERIENCE WE'RE SEEKING:
Self-starter with internal drive to excel in performance.
Possess good typing and computer literacy skill
Successfully demonstrated selling skills and competencies that are at a minimum above industry average and have been representing the Luxury or Boutique Hotel Segment. Skill sets and Competencies include but not limited to; contract negations, operating systems such as Opera, Delphi, and Concerto.
Flexible work schedule- must be able to host site inspections at any time during a 7 day a week period.
Comprehensive understanding of Delphi Sales systems.
Participate in trade shows, conventions, and promotional events within the hotel, industry, and customer organizations.
Bachelor's degree preferred.
QUALIFICATION REQUIREMENTS:
To achieve success in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience - Prior relevant experience in hotel sales role and bachelor's degree.
Language Skills - Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form. Regularly exercise independent judgment and discretion about matters of significance.
Physical Demands - While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee will occasionally lift and/or move up to 35 pounds.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
