Transaction Management Ops Analyst - Abandoned Property
Jacksonville, Florida
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:
Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Skills:
Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation
Line of Business Job Description:
The Merrill Abandoned Property Team performs critical and time-sensitive Non-Financial Regulatory Reporting (NFRR) processes including, but not limited to, performing abandoned account identification, handling statutory due diligence mailings and Client claims, and completing regulatory escheatment reporting. This role involves contact with Clients, branch office personnel and external U.S. state/territory unclaimed property employees with a focused goal of reuniting Clients with their assets. The teammate in this role will be expected to cross-train and learn all functions within the team. This team works closely with Manual Data Providers, Compliance, the Unclaimed Property Escheatment Enterprise Area of Coverage, and various U.S. state/territory contacts to ensure reporting is done in compliance with jurisdictional mandates.
Additional duties include:
Reconciling assigned omnibus accounts on a weekly basis
Answering Client calls and email inquiries while processing various assignments
Communicating (written and verbal) with various branch offices, Clients, and/or state representatives
Monitoring and processing email requests via an internal Team mailbox
Conducting research and outreach to reunite abandoned Clients with their assets
Performing regular account maintenance, including document review, to ensure accuracy
Facilitating the transfer of assets into and out of abandoned property
Learning all departmental processes and being cognizant of downstream effects on other areas
Mitigating risk by identifying and proposing process improvements
Overtime may be required to support business needs, primarily during the months of September and October?
Required Qualifications:
Must maintain positive and professional attitude in a team-oriented, fast-paced work environment
Work effectively and efficiently as an individual contributor within a team environment
Ability to adapt to a changing environment and handle multiple priorities
Proficiency with Excel (as it is heavily used in this role)
Possess strong analytical and problem-solving skills
Be able to read state handbooks to ensure process is meeting all mandatory Escheatment requirements
Have ability to effectively service/resolve client inquiries
Excellent writing and analytical skills
Demonstrate organizational skills and proven attention to detail
Desired Qualifications:
Undergraduate degree preferred or Industry experience equivalent
Flexibility to perform well in a changing environment as processes evolve
Proficient with Microsoft Office, Outlook, Word, and Excel
Ability to prioritize and manage multiple job-related duties, including day-to-day tasks and project work
Strong understanding of rules and regulations, policies, and standards?
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
