Job Description:
Job Title: Assistant Director of Advancement Technology & Information Services
Department: Advancement Strategic Operations - Advancement Technology & Information Services
Reports To: Senior Director, Advancement Technology & Information Services
Collaborative Supervision: Associate Director, Advancement Technology & Information Services
Additional Collaboration With:
Operations Assistant, Advancement Technology & Information Services
Director, Advancement Prospect Research & Management
Director, Advancement Financial Services
Director, Advancement Stewardship & Constituent Relations
Position Summary:
Fairfield University seeks a highly motivated and detail-oriented professional to serve as the Assistant Director of Advancement Technology & Information Services. This position plays a critical role in supporting the university's advancement goals by ensuring the integrity, accessibility, and strategic use of constituent data through various platforms and tools. Reporting to the Senior Director and working in close collaboration with the Associate Director, the Assistant Director will help lead the management, enhancement, and day-to-day operations of key advancement technologies and data systems within the division and partner with stakeholders across the University on collaborative initiatives utilizing its data.
The ideal candidate will bring technical expertise, project management skills, and a strategic mindset to drive data-informed decision-making within the Advancement Strategic Operations group regarding its support of fundraising initiatives across the University.
Key Responsibilities:
Provide direct support for the Raiser's Edge and Raiser's Edge NXT platforms, including tasks associated with configurations, constituent and organizational record integrity, accuracy, query and export development, reporting, and queue processes.
Facilitate tasks associated with the administration, integration, and enhancement of other Advancement platforms including GiveCampus, Evertrue, Docfinity and other relevant tools.
Process electronic data feeds to and from Raiser's Edge / NXT and other related systems utilizing platforms including but not limited to Omatic Classic / Omatic Cloud and other third-party systems (including serving as vendor liaison for troubleshooting and support).
Participate in the design and maintenance of existing and future custom reports and dashboards to support fundraising, engagement, and alumni relations efforts.
Assist in the design and implementation of database audits and data integrity checks to ensure accurate, up-to-date constituent information along with analysis of data trends that support continuous improvement.
Assist in the ongoing enhancement of constituent engagement through data enrichment, consistency, and preparedness for utilization in analytics tools.
Maintain data elements essential to the University's email system subscribe/unsubscribe functionality and preferences centers.
Support data integration and accuracy with cross-campus systems (e.g., Workday, Paciolan, Slate, Emma).
Support manual data entry processes accurately and in a timely manner with a constant focus on the ability to innovate the manual entry process.
Support key tasks associate with Wrike ticketing submissions for data requests within and beyond the Advancement Division (e.g., direct mailing and email lists, digital magazine subscriptions, newsletters etc.).
Provide training and onboarding support for existing and future members of the broader Advancement Division and other campus partners that utilize aspects of Raiser's Edge NXT for their unique program purposes.
Develop, document, and maintain key departmental processes, procedures and policies.
Participate in departmental planning for evolving business needs and special initiatives by remaining current on systems updates, feature releases, and best practices for all platforms.
Support office administration task including budgeting, supplies, and records.
Qualifications:
Bachelor's degree or equivalent work experience.
Prior experience in higher education or nonprofit fundraising environments.
Minimum 3 years of experience with Raiser's Edge (including database view and NXT), with proficiency in records management, queries, exports, and reporting tools.
Strong experience with data integration platforms (e.g., Omatic Cloud), data storage platforms (e.g., Dropbox) and fundraising engagement tools (e.g., GiveCampus, Evertrue).
Experience designing and executing database audits to maintain data integrity.
Experience with imaging and document management systems such as Docfinity.
Proficiency in Microsoft Office 365 platforms with emphasis on Excel, Word, Outlook, and PowerPoint.
Understanding of data privacy and security best practices.
Ability to think strategically about data use in fundraising and constituent engagement.
Excellent analytical, organizational, and communication skills.
Demonstrated ability to manage projects, collaborate effectively, and adapt to evolving priorities.
Familiarity with University Advancement Strategic Operations (including Advancement Prospect Research & Management, Advancement Financial Services, Advancement Stewardship & Constituent Relations) and other key departments include Alumni Engagement & Annual Giving and Major and Principal Gifts.
Category:
Advancement - Admin
Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.
*Disclaimer
The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.
All offers of employment are contingent upon a satisfactory background check.
Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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