Customer Service Team Lead

Price Chopper • Guilderland, NY • 8h ago

Pay Range: $19.75- $31.50

SUMMARY

Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS

Exposure to Hot Environment Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Standing Constant 5-8 Hours

Sitting Occasional 1-3 Hours

Walking Constant 5-8 Hours

Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours

Bending Constant 5-8 Hours

Twisting Constant 5-8 Hours

Pivoting Constant 5-8 Hours

Squatting/Kneeling Constant 5-8 Hours

Pushing/Pulling Occasional 1-3 Hours up to 75lbs

Lifting Occasional 1-3 Hours up to 50lbs

Lifting Frequent 3-5 Hours up to 25lbs

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

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