Medical Customer Service Rep

Robert Half • San Francisco, CA • 14h ago

Description

We are looking for a dedicated Medical Customer Service Representative to join our team on a contract basis in San Francisco, California. This role involves engaging directly with healthcare providers to ensure accurate communication and information sharing. The position offers an excellent opportunity to contribute to a growing initiative while building strong and effective relationships.

This is a 1 month project

Responsibilities:

Make approximately 45 or more outbound calls daily to healthcare providers using assigned call lists.

Follow prepared scripts to introduce services and gather accurate information.

Record all outreach activities and updates in shared tracking systems, including spreadsheets and designated tools.

Attend weekly team meetings to align on goals and receive guidance from leadership.

Participate in initial training sessions to ensure familiarity with processes and tools.

Represent the organization with professionalism while building rapport with office staff.

Collaborate with the outreach team to achieve collective targets and maintain quality standards.

Conduct outreach during designated time zones based on office hours.

Utilize provided tools and resources to streamline communication and reporting processes.

Requirements - Prior experience in healthcare, pharmaceutical sales, or prescription processing is preferred, though not mandatory.

Proven ability to thrive in cold-calling environments with persistence and professionalism.

Excellent communication and organizational skills.

Familiarity with Google Suite and Excel/Google Sheets for documentation and tracking.

Capacity to build positive relationships with office staff while representing the brand effectively.

Comfortable working within assigned time zones and office hours.

Strong attention to detail when documenting outreach efforts.

Ability to adapt quickly to training and utilize provided tools effectively. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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