Senior Manager, Product Operations - Customer Support Experience
Senior Manager, Product Operations - Customer Support Experience
As a Senior Manager of Product Management at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.
About the team:
Enterprise Data is responsible for helping drive and evolve Capital One's data journey. Our products support our data producers and consumers as they drive business processes and innovation across all corners of the company. The Customer Success team in Enterprise Data is reimagining the customer support experience for our internal customers using our data platforms.
About the role:
We are seeking a customer-centric, energetic, and highly-motivated individual who is passionate about technology to join our team. This individual will be responsible for driving a cross-functional support model across Enterprise Data platforms for internal customers (data producers and consumers across Capital One). You will be the voice of the customer for our product and engineering partners for product feedback and improvements. You will play an integral role in building partnerships and knowledge within the team and be part of strategic initiatives for organizational and process improvements. Success in the role requires an innovative mind, a proven track record of delivering highly complex solutions end to end, rigorous organization skills, and a passion for delivering customer value.
Key responsibilities include:
Elevate and champion Enterprise Data customer support agenda
Develop sustainable feedback loops to address customer challenges
Provide differentiated support experiences for key moments
Display strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution
Demonstrate outstanding communication and partnership skills with key stakeholders across all levels to manage, inform, and influence outcomes
Identify ways to improve and streamline business processes
Demonstrate organizational agility to adapt to changing demands and work in a dynamic environment
Proactively find opportunities for customers to gain additional value out of target state tools & platforms
Who you are:
Extremely organized with strong task coordination, and time management skills to drive and deliver results
Able to handle ambiguity and able to dive deep without losing sight of the project's direction and commitment
Experienced communicating and influencing senior leaders and partners
Basic Qualifications:
Bachelor's Degree or military experience
At least 8 Years of Project Management experience
At least 1 year of People Management experience
At least 4 years of experience in solutions architecture or client consultation service experience
Preferred Qualifications:
Knowledge of financial industries and data technology
Exposure to Agile methodology
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $155,300 - $177,200 for Sr Manager, Project Management
McLean, VA: $170,800 - $194,900 for Sr Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
