Back to Jobs search

Customer Service Supervisor

Ollie's Bargain Outlet • Aurora, IL • 1d ago

Description

Join our team and live the Ollie-tude!: (Ollie's Core Values)

BE A TEAM PLAYER- Associates are expected to be supportive and work together.

BE CARING- How do I treat others with courtesy, dignity, and respect?

BE VALUE OBSESSED- Live the "good stuff cheap" mindset.

BE COMMITTED- Operate with grit, passion, tenacity, and action.

BE GROWING- How do we get better every day?

BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie's Associate Benefits:
Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.

401K, generous company match with immediate vesting.

Strong career growth & talent development culture.

20% associate discount on all Ollie's purchases.

Vast array of voluntary benefits.

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience.

Primary Responsibilities:

Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.

Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.

Ensure that all product at the front end is merchandised per the visual merchandise standards.

Ensure that the front-end, entrance, and exterior of the building are maintained properly.

Ensure that front end operations, store standards, and company programs meet all operational expectations.

Assist with developing, evaluating, and supervising front end Associates.

Complete any additional responsibilities and/or duties as assigned.

Qualifications:

Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.

Ability to work evenings, weekends, and holidays on a regular basis.

Must have a positive attitude and the ability to interact well with others.

Physical Requirements:

Ability to lift and carry up to 50 pounds.

Ability to push and pull up to 35 pounds.

Ability to stand for extended periods and work in a safe manner

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

Qualifications

Motivations

Preferred

Peer Recognition: Inspired to perform well by the praise of coworkers

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

Cash handling

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Customer Service/Call Center Agents

ManpowerGroup • Itasca, IL • 3h ago

Management & Administrative

Customer Service Agent - Start Your Career with Purpose! ?? Location: Itasca, IL ?? Pay: $18/hour ?? Start Date: October 20, 2025 Why You'll Love This Role Are you passionate about helping others and solving problems? Jo...

3h ago

Go to Apply

Manager Trainee

The Hertz Corporation • Aurora, IL • 6h ago

Management & Administrative

The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as...

6h ago

Go to Apply

Manager Trainee

The Hertz Corporation • Saint Charles, IL • 6h ago

Management & Administrative

6h ago

Go to Apply

Sales and Service Manager

BMO Financial Group • Joliet, IL • 10h ago

Management & Administrative

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer...

10h ago

Go to Apply

Quality Manager

Coregistics • Elgin, IL • 11h ago

Management & Administrative

Quality Manager Elgin, IL ( http://maps.google.com/maps?q=Elgin+IL+USA ) Description This role is the top person responsible for quality, ensuring the safety of all food produced by the company. With the support of their...

11h ago

Go to Apply

Security Operations Manager (#62)

Sunstates Security • Naperville, IL • 19h ago

Management & Administrative

Security Operations Manager (#62) Naperville, IL, United States of America $70,000.00 -$88,000.00 BackApply Now Back Apply Now Overview Join one of the fastest-growing and largest privately held security companies in the...

19h ago

Go to Apply

Customer Service Representative

Kemper • Downers Grove, IL • 1d ago

Management & Administrative

Location(s) P&C-Butterfield Road-Downers Grove-IL-AAC Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive diff...

1d ago

Go to Apply

Warehouse Clerk

Kelly Services • Hanover Park, IL • 1d ago

Management & Administrative

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking Medical Device -Disassembler/Cleaner to work at a premier BioMed facility in Hanover Park, IL. Soun...

1d ago

Go to Apply

Warehouse Office Support

Home Depot • Northlake, IL • 1d ago

Management & Administrative

Job Description Associates in a Warehouse Office Associate role supports the daily operations of the distribution center by performing essential administrative and clerical tasks that ensure accurate documentation, smoot...

1d ago

Go to Apply

Warehouse Office Support

Home Depot • Joliet, IL • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.