The Infrastructure Technology Lead Analyst is a Senior level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. The Network Operation team provides 12x7 network change implementation support.
Responsibilities:
Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Introspectively review NSS operating procedures, daily support practices, major incident support, and provide feedback to the leadership team for the purpose of continuous service improvement and operational excellence.
Foster innovation. Work with SMEs and Engineering colleagues to ensure NSS support services stay ahead of the market. Think about what we do today versus what we should be doing tomorrow.
Drive operational efficiencies.
Maintain awareness of all NSS workflows and automation/efficiency opportunities.
Utilize the wide range of tools to enhance efficiencies within NSS Operations. Provide input to NSS management on automation enhancements and workflow optimization opportunities
Provide Technical Support for Citibank's global network Services Operation and support of standard enterprise Multi-vendor Internetworking Technology solutions which includes the following platforms: Load Balancers (F5 and Citrix), DNS (QIP/IPAM), Juniper Routers, Cisco IOS/ SDWAN/IOS-XR/Wi-Fi/Wireless; Arista
Provide Technical support for Automation which includes the following tools: Ansible, Python, SQL, Oracle, Tableau, SaaS, JIRA, Confluence, GitHub, SharePoint
Perform Network Change reviewer tasks
Qualifications:
1-3 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Language Skills beyond English are a plus. Areas of need, but note required: Spanish, Portuguese
Ability to communicate technical concepts to non-technical audience
Intermediate level working knowledge of Cisco/Juniper/Arista routers and switches, SDWAN technology, Cloud services platform and routing protocols: EIGRP, BGP, OSPF, RIP,
Any of following Industry Certifications are highly preferred, but commensurate knowledge base in absence of certification is acceptable:
Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire.
Cisco Certified Network Associate is preferred (CCNA).
Juniper Networks Certified Internet Associate/Specialist/Professional (JNCIA, JNCIS, JNCIP)
Information Technology Infrastructure Library - Version 3 Foundations (ITIL Version 3)
Education:
Bachelor's/University degree or equivalent Experience
Job Family Group:
Technology
Job Family:
Infrastructure
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$76,230.00 - $106,370.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Oct 02, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
