Senior Manager - Loan Operations

Community Financial System, Inc. • Olean, NY • 5d ago

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities The Senior Manager of Loan Operations supports the Director of Loan Operations by providing oversight and leadership in all areas of loan onboarding, document review, collateral management, escrow administration, and exception handling. This position ensures that all consumer direct, indirect, home equity, residential, business, and commercial loans are accurately booked, properly documented, and remain compliant with regulatory and investor requirements throughout their lifecycle.This role plays a key part in ensuring the accuracy, integrity, and efficiency of the loan portfolio, from initial onboarding to collateral release, while maintaining strict adherence to compliance standards and internal policies.Essential Responsibilities:Leadership & Oversight- Supervise and lead teams responsible for loan onboarding, document review, collateral, and escrow management.- Provide guidance, training, and coaching to staff to support their development and performance.- Partner with the Director of Loan Operations to develop departmental strategies, policies, and best practices.- Act as the operational leader in the Director's absence for assigned functions.Functional Areas of Responsibility- Loan Onboarding (Consumer, Mortgage, Business & Commercial) - Oversee the accurate and timely boarding of consumer direct, indirect, home equity, residential mortgage, business banking, and commercial loans. - Ensure system setup aligns with credit approval terms, regulatory disclosures, and bank policy. - Monitor accuracy of rate, term, payment schedules, collateral data, and escrow accounts during onboarding.- Document Review & Exception Management - Direct the review of loan documentation to ensure completeness, accuracy, and the presence of all required signatures. - Track, resolve, and follow up on document and compliance exceptions within defined timeframes. - Collaborate with loan officers, processors, and third-party partners to correct and close outstanding exceptions.- Collateral Perfection & Release - Ensure proper perfection of loan collateral, including UCC filings, mortgages, liens, and titles. - Oversee the release of collateral upon loan payoff or satisfaction of obligations. - Maintain collateral documentation in accordance with bank policy and regulatory requirements.- Escrow & Insurance Administration - Oversee all escrow functions including set-up, maintenance, analysis, and annual disclosures. - Ensure timely and accurate disbursement of escrow funds for hazard insurance, flood insurance, property taxes, PMI, and other applicable items. - Manage escrow analysis and address shortages, surpluses, and customer inquiries. - Monitor insurance tracking processes to ensure hazard, flood, life, and disability coverage requirements are met. - Ensure compliance with flood regulations,

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