Market Manager - SC Central

Gerber Collision & Glass • South Carolina, South Carolina • 3d ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.

Manage the activities of all locations within the designated market through active coordination with the individual locations' General Managers. Monitor capture rates to insure stores are taking full advantage of opportunities.

Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.

Be the conduit for load leveling for the market by holding daily calls.

Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.

Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.

Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.

Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).

Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.

Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.

Education and/or Experience Required

Minimum of five years collision repair industry

Minimum of three years of management

ICAR Platinum certification preferred

Estimating license if applicable in the state

Required Skills/Abilities

Ability to read and understand financial statements

Extensive estimating experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

86,600.00 - 123,700.00 - 160,800.00 USD Annual

Similar Jobs

Regulatory Policy Manager

Coinbase • Columbia, SC • 5h ago

Management & Administrative

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build...

5h ago

Go to Apply

Customer Service Rep

Fujifilm • Greenwood, SC • 1d ago

Management & Administrative

Position Overview We are hiring for aCustomer/Client Support Agent 1 within the Imaging Division (ID) which provides consumer and commercial photographic products and services. TThe Representative is expected to support...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Hilton Head Island, SC • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Sr Administrative Assistant (Remote)

Cengage Group • Columbia, SC • 1d ago

Management & Administrative

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving...

1d ago

Go to Apply

Global Account Manager

Lionbridge Technologies • Columbia, SC • 1d ago

Management & Administrative

Employee Sub-Group: [[jobType]] Location: Work from Home , Any State Position Title: Global Account Manager Req: 57178 Global Account Manager Are you a relationship builder with commercial instincts and a drive to grow g...

1d ago

Go to Apply

Control Account Manager - Level 3

Lockheed Martin • Greenville, SC • 1d ago

Management & Administrative

Description: We are seeking a talented and motivated Control Account Manager to join our team supporting the iconic F-16 fighter jet program. What You Will Be Doing As a Control Account Manager, you will play a critical...

1d ago

Go to Apply

Part-Time Receptionist

Hendrick Automotive Company • Charleston, SC • 1d ago

Management & Administrative

Rick Hendrick Chevrolet (Charleston) Location: 1500 Savannah Hwy, Charleston, South Carolina 29407 Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealersh...

1d ago

Go to Apply

Service Advisor

Hendrick Automotive Company • Charleston, SC • 1d ago

Management & Administrative

Rick Hendrick Dodge Chrysler Jeep Ram Location: 1468 Savannah Hwy, Charleston, South Carolina 29407 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Re...

1d ago

Go to Apply

Service Advisor

Hendrick Automotive Company • Charleston, SC • 1d ago

Management & Administrative

1d ago

Go to Apply

Service Advisor

Hendrick Automotive Company • Charleston, SC • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.