We are seeking a skilled and proactive Technical Service Engineer with confirmed hands-on repair experience. This role is responsible for delivering technical support, diagnostics, and service for electromechanical actuators, both in-house and at customer locations. The ideal candidate is technically proficient in both mechanical and electrical systems, customer-focused, and comfortable working in dynamic environments.
In This Role, Your Responsibilities Will Be:
Evaluate, diagnose, repair, and commission electric actuators both onsite and at service centers, ensuring compliance with technical standards and quality requirements.
Interpret wiring diagrams, schematics, and technical drawings to support effective troubleshooting, repairs, and installations.
Deliver experienced technical support to customers and internal teams for the installation, operation, and maintenance of actuator systems.
Serve as a liaison between Lifecycle Services, Engineering, Production, and Operations to identify and resolve systemic issues and give to ongoing product improvement.
Perform preventive maintenance and system performance testing, while maintaining accurate service reports and documentation in accordance with company standards.
Identify training needs within the department, assist in developing work procedures, and help define scopes of work to support operational efficiency.
Partner with commercial teams to identify service and product sales opportunities, including front-end engineering support such as reviewing Bills of Materials (BOMs).
Handle travel, expenses, and scheduling with flexibility to support after-hours work and travel to domestic and international customer sites as required.
Who You Are:
You carefully consider all relevant factors and use appropriate decision-making criteria and principles.
You provide timely and helpful information to individuals across the organization.
You identify and seize new opportunities.
You achieve gained trust and support of others.
You evaluate pros and cons, risks and benefits of different solution options.
For This Role, You Will Need:
Bachelor's Degree in Electrical Engineering, Mechatronics, or a related field
Minimum of 2+ years of experience in technical support, service engineering, or equipment repair-ideally in actuator or motion control systems
Validated hands-on experience with electromechanical systems, motors, and controllers
Knowledge of field networking protocols to support across different @types of media including Modbus, Profibus, HART, DeviceNet, and remote monitoring of field assets using serial, ethernet or other communication devices.
Skilled in interpreting electrical schematics and mechanical drawings, with strong problem-solving, communication, and customer service abilities.
Ability to travel to customer sites (domestic/international as needed)
Preferred Qualifications That Set You Apart:
Experience with servo drive tuning, actuator sizing, or motion programming
Knowledge of industrial automation environments
Understanding of relevant safety standards and certifications (e.g., CE, UL, ISO)
Experience using ERP or service management systems (e.g., SAP, Salesforce Service Cloud)
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ?
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.?
Learn more about our Culture & Values (https://www.emerson.com/en-us/about-us/living-our-purpose) . ?
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WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Requisition ID : 25025888
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
