Office Services Specialist

Northwest Bank • Warren, PA • 2h ago

The Office Services Specialist II is responsible for the overall day-to-day operations functions of the Office Services department while providing quality system support to the retail office network, contact center and/or internal departments for proprietary computer applications. This position provides support for end users, performs relevant administrative duties, and implements and supports Cash Recyclers, Cash Dispensers, and Coin Machines.

Essential Functions

Ensure compliance with third party vendors and agencies

Cultivate relationships with various departments

Cultivate relationships with vendors

Complete various administration duties as required

Update and develop assigned Operations Manuals

Provide quality systems support for the Call Center/Retail Network in relation to the CARE System

Provide guidance and support for the Cash Recyclers/Cash Dispensers and Coin Machines

Diagnose and resolve operational issues

Create and update user profiles

Perform testing on CARE Teller/Platform System

Perform data entry as required

Maintain appropriate departmental records and reports

Maintain assigned sub systems and/or platform systems

Implement and support new policies and procedures

Assist in education and procedures trainings

Recommend improvements to procedures

Recommend product enhancements

Recommend service and delivery alternatives

Attempt to exceed departmental expectations

Additional Essential Functions Essential Functions

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Additional Responsibilities

Complete special projects and other duties as assigned by management

Safety and Health for those without supervisory duties

Abide by the rules of the safety and loss prevention program

Perform work tasks in a safe manner

Report any and all injuries to supervisor

Know what to do in case of an emergency

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education

High School Diploma

Preferred Work Experience

3 - 5 years Branch banking experience 3 - 5 years CARE Teller/Platform System experience 3 - 5 years Signature/System experience

General Employee Knowledge, Skills, and Abilities

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of Northwest operations, products, and services Ability of increased job knowledge/duties and increased ability to problem solve independently

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". Please be sure to identify PA CareerLink as your referral source.

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