Customer Service Representative

Robert Half • Solana Beach, CA • 1d ago

Description

Do you thrive on solving problems, staying organized, and helping people get what they need on time? Our client, a highly respected manufacturing company in Solana Beach, is searching for a Customer Service Representative to be the voice of their brand and the bridge between production and customers. This company produces high-quality products that make a real difference in people's lives. Behind the scenes, their team works tirelessly to design, build, and ship with precision. But none of that would be possible without exceptional customer service - the department that keeps everything running smoothly and ensures clients feel heard, supported, and valued every step of the way. That's where you come in.

As a Customer Service Representative, you'll do far more than answer phones and emails. You'll act as a project navigator, troubleshooting issues, ensuring timely deliveries, and collaborating across departments. This is a role for someone who enjoys the challenge of juggling multiple priorities while keeping a positive, professional attitude.

What You'll Do Every Day

Serve as the primary contact for customers, providing updates on orders, shipments, and product details.

Accurately process and manage orders in the company's ERP system.

Track shipments and coordinate with logistics/warehouse staff to ensure customers receive accurate timelines.

Respond to product inquiries, pricing requests, and stock availability questions with precision and professionalism.

Identify and escalate issues when needed, ensuring customers always receive timely solutions.

Build trust by nurturing long-term client relationships and providing exceptional service.

Requirements

1-3 years of customer service or account support experience, ideally in manufacturing, distribution, or supply chain.

Tech-savvy skills, including proficiency with ERP systems and Microsoft Office.

Strong organizational abilities and an eye for detail - you'll be catching small errors before they become big problems.

A calm, solutions-oriented mindset when faced with challenges.

Excellent written and verbal communication skills

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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