Front Office Manager - Hotel Daphne

Hyatt • Houston, TX • 4h ago

Description:

Hotel Daphne

Where the familiar meets the far out.

Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and "check out." Opening winter 2025.

Hotel Daphne is looking for a dedicated Front Office Manager to join our pre-opening team! Hotel Daphne is a new 49-room property located in the heart of the Heights neighborhood. The hotel will feature an all-day restaurant, lobby bar, and intimate event space.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

Reporting to the Hotel Manager,The Front Office Manager will be responsible to lead a passionate team dedicated to creating seamless arrivals and unforgettable stays. You'll be at the center of operations, collaborating across departments, mentoring future leaders, and making fast, impactful decisions that elevate the guest experience.

The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies. Furthermore, team members must develop and maintain the company's culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners.

Responsibilities will include:

Oversee all front desk operations with leadership and integrity

Train, coach, and inspire team members to exceed Hyatt service standards

Develop short- and long-term plans to support both daily operations and long-term goals

Manage scheduling, budgeting, and labor planning to meet performance targets

Respond to guest needs with a proactive, solution-driven approach

Foster strong communication and collaboration with Housekeeping and other departments

Stay informed on hotel promotions, packages, and rates, and ensure your team is as well

Handle guest feedback thoughtfully and take action to ensure satisfaction

Qualifications:

Experience Required

Calm under pressure and quick to resolve issues

Demonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Progressive hotel Rooms management experience preferred

Service oriented style with professional presentations skills

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal, and administrative skills

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-TX-Houston

Organization: Hotel Daphne

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: HOU003260

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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