Date Posted:
2025-09-24
Country:
United States of America
Location:
RTX99: RTN Remote, Texas
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
The ability to obtain and maintain a U.S. government issued security clearance is required.?
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
DoD Clearance: Secret
IT/Digital Infrastructure Service Delivery Lead, Associate Director (M6)
Workplace Services Focused
Raytheon Digital Technology (DT)
Digital Business Technology Solutions CIO Team (DT Infrastructure)
Remote Role Type
The Workplace Services Service Delivery Lead (SDL) role is a critical position, serving as the primary connection between RTX Corporate DT Enterprise Services (ES) Infrastructure delivery teams and Raytheon Business Unit (BU) stakeholders. The SDL will be focused on delivering exceptional end-user experiences and maintaining a strong compliance posture; ensuring that workplace services, such as endpoint devices, collaboration tools, and on-site IT support, are aligned with business needs, operational requirements, and enterprise standards. This role emphasizes prioritizing the user experience while fostering partnerships with Site Services and Enterprise Services to drive the effective prioritization and execution of end-user service delivery.
What you Will Do:
User Experience Advocacy: Serve as the primary advocate for end-users, ensuring that workplace services are user-centric, frictionless, and aligned with real-world use cases.
Compliance Alignment: Ensure that all workplace service solutions and processes adhere to RTX's compliance standards, including security, data protection, and regulatory requirements.
Service Delivery Coordination: Partner with Site Services and Enterprise Services teams to prioritize and execute end-user service delivery initiatives effectively.
Operational Excellence: Monitor and manage service performance against defined Service Level Agreements (SLAs), driving continuous improvement in workplace service delivery.
End-User Enablement: Oversee the delivery of workplace services, ensuring endpoint devices, collaboration tools, and on-site IT support meet user needs and business priorities.
Service Health Monitoring: Conduct regular reviews of workplace service health, user satisfaction, and delivery metrics to identify and implement service enhancements.
Stakeholder Collaboration: Build strong relationships with business unit leaders, site-level teams, and enterprise delivery teams to align workplace services with business objectives.
Process Optimization: Leverage automation, tooling, and process improvements to enhance workplace service efficiency and scalability.
Agile Practices: Embed Agile-aligned principles in workplace service delivery to drive responsiveness and adaptability to evolving user and business requirements.
Issue Resolution: Act as an escalation point for workplace service delivery challenges, ensuring prompt resolution of issues impacting end-users.
Qualifications You Must Have:
Typically requires a University Degree or equivalent experience and minimum 12 years prior relevant experience, or An Advanced Degree in a related field and minimum 10 years' experience, or a minimum of 16 years of relevant experience in lieu of a degree.
Experience in IT service delivery, particularly in digital workplace services, or end-user support, or endpoint management.
Team leadership or management experience on technical projects/programs.
The ability to obtain and maintain a U.S. government issued security clearance is required.? U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Qualifications We Prefer:
Strong understanding of workplace service delivery, user experience principles, and operational support models.
Experience supporting enterprise users in a complex, matrixed organization, particularly in areas such as endpoint devices, collaboration tools, or IT support.
Familiarity with Agile delivery practices or product operating models.
Relevant certifications such as ITIL Foundation, CORE Apprentice/Champion, or SAFe certification.
Ability to translate business or user requirements into workplace service features and delivery plans.
Experience with automation, process optimization, or service improvement initiatives in the end-user computing domain.
Experience working with outsourced service providers or internal shared services teams to deliver workplace services.
Strong cross-functional communication and stakeholder management skills.
Knowledge of workplace service delivery metrics, SLAs, and enterprise performance reports.
Please consider the following role @type definition as you apply for this role.
Remote: This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but may be expected to travel to the site location as needed. The successful candidate for this role will be required to reside and work from one of the 50 U.S. states (excluding U.S. territories).
Clearance Information : This position requires the ability to obtain a US Secret security clearance after the start date (US DoD Secret). DCSA Consolidated Adjudication Services (DCSA CAS) , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
