Client Service Specialist (CSS)

Bank OZK • Auburn, GA • 11h ago

Job Purpose & Scope

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Essential Job Functions

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Actively participate in morning huddles.

May open new accounts, as needed and with documented approval of management.

Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.

Actively promote teamwork, leading by example and taking initiative to assist others.

Demonstrate effective organizational and time management skills.

Provide backup and assistance to other retail banking locations, as requested.

Model and champion the Bank's standards for exceptional customer service.

Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

Enthusiastically support the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Complete all essential training timely.

Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

Maintain consistent, good punctuality and attendance to work.

Adhere to all Bank policies, procedures, and guidelines

Knowledge, Skills & Abilities

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

Knowledge of bank policies and procedures

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to communicate effectively both verbally and in writing

Ability to demonstrate team player approach, capable of thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to work without close supervision

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Ability to travel to other work locations (e.g., training, staffing shortages), as needed

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

High school diploma or equivalent required; bachelor's degree preferred

1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred

Cash handling experience preferred

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Sales Consultant

Hendrick Automotive Company • Buford, GA • 5h ago

Management & Administrative

Mall of Georgia MINI Location: 3751 Buford Drive, Buford, Georgia 30519 Summary: Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. Supervisory Responsibilities: This job has...

5h ago

Go to Apply

Product Marketing Manager

Robert Half • Duluth, GA • 9h ago

Management & Administrative

Description We are seeking an experienced and results-driven Product Marketing Manager to lead the creation and execution of brand strategies that fuel growth and deepen customer engagement. In this role, you will shape...

9h ago

Go to Apply

Administrative Assistant HS - Clerical Support - School

Gwinnett County Public Schools • Suwanee, GA • 14h ago

Management & Administrative

Administrative Assistant HS - Clerical Support - School JobID: 99755 Position Type: Oth Classified Support Person/ Administrative Assistant HS Date Posted: 9/24/2025 Location: GIVE West Date Available: 10/06/2025 Job Cod...

14h ago

Go to Apply

Customer Service Representative

Transdev • Norcross, GA • 1d ago

Management & Administrative

Customer Service Representative Transdev in Norcross, GA is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people...

1d ago

Go to Apply

Customer Service Associate ll

Dollar Tree • Winder, GA • 4d ago

Management & Administrative

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our...

4d ago

Go to Apply

Customer Service Associate II

Dollar Tree • Lilburn, GA • 4d ago

Management & Administrative

4d ago

Go to Apply

Customer Service Associate II

Dollar Tree • Lilburn, GA • 4d ago

Management & Administrative

4d ago

Go to Apply

Customer Service Representative

TTEC • Duluth, GA • 5d ago

Management & Administrative

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Duluth, GA, you'll be a part of bringing humanity to business. #experienceTTEC Our e...

5d ago

Go to Apply

Commercial Manager

Hendrick Automotive Company • Duluth, GA • 5d ago

Management & Administrative

Rick Hendrick Chevrolet (Duluth) Location: 3277 Satellite Blvd, Duluth, Georgia 30096 Summary: Responsible for leading the Commercial Sales Department. The Commercial Manager is responsible for Commercial business develo...

5d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Lilburn, GA • 6d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.