Account Manager

Fooda • Chicago, IL • 1h ago

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:

Fooda is seeking an Account Manager based in Chicago to manage both the client relationship and daily operations of Fooda's Pantry clients. This role entails comprehensive oversight of all Pantry offerings, serving as the primary point of contact between clients and our operators. This role reports to the EVP of Finance & Growth, and is a hybrid role, with three days expected in the Chicago office.

What You Will Be Doing:

Act as the primary point of contact : Manage a diverse portfolio of Pantry accounts across multiple geographies. Serve as the client's and operator's main point of contact for ongoing account management, including scheduling and leading business reviews, coordinating service changes and resolving billing and support issues.

Optimize service offering for client satisfaction : Understand client key success criteria; initiate and resolve service changes for clients as needed; communicate and manage the service operators to meet key success criteria.

Conduct location visits as needed : Join initial implementation visits in a support role as needed. Visit client locations as needed for service change implementation or comprehensive business reviews. This role requires up to 10% travel.

Draft contract modifications : Update client and operator contracts for service changes as needed and manage stakeholder signing. Ensure internal records and compliance documentation are up-to-date and accurate in Fooda's internal platform.

Report on account health : Provide regular updates on the status of accounts and business review completion.

What You Should Already Have:

3-5 years of professional experience in an account management role; experience with Pantry services (office coffee, beverages, snacks) preferred but not required

Strong organizational skills and an ability to effectively prioritize what needs to be done

Great listener to understand what outcome your client wants to achieve

Proven track record of strong problem-solving skills to address relationship and operations challenges

Effective communicator with an ability to lead a discussion to clear next steps

Significant experience analyzing data in Excel, measuring results against a budget and communicating insights from data

Strong presentation creation and delivery skills with Powerpoint or similar

A proactive and optimistic-oriented mindset

Bachelor's degree preferred

What We'll Hook You Up With:

Competitive base salary, bonus plan, and stock options, based on experience

Comprehensive health, dental and vision plans

401k retirement plan with company match

Paid maternity and parental leave benefits

Flexible spending accounts

Company-issued laptop

Daily subsidized lunch program (ours!)

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

The salary range for this role is $70,000-$85,000 The salary range for this role is dependent on a number of factors including but not limited to: work experience, training, location and skills.

14h ago

Go to Apply

Sales Manager

Insight Global • Addison, IL • 14h ago

Management & Administrative

Job Description MW Components - Addison Fasteners is a leading provider of stock and custom cold-headed fasteners, serving OEMs and high-volume distributors. Our facility specializes in legacy machinery optimized for hig...

14h ago

Go to Apply

In-Home Sales Consultant

Refloor • Arlington Heights, IL • 14h ago

Management & Administrative

In Home Sales Consultant Unleash your sales expertise and say goodbye to the limitations of a 9-5 grind! Join the ranks of Refloor, the fastest-growing Flooring Company in America, and embark on a thrilling career where...

14h ago

Go to Apply

Operations Manager

Beacon Mobility • Chicago, IL • 17h ago

Management & Administrative

SCR Medical Transportation LLC Position Summary The CPS/Private Trip Operations Manager is responsible for the leadership and oversight of SCR's Chicago Public Schools (CPS) routes , private medical trips, and Pace Taxi...

17h ago

Go to Apply

Strategy& Operations Strategy Consulting, Manager

PwC • Chicago, IL • 17h ago

Management & Administrative

Specialty/Competency: Operations Strategy Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in strategy consulting focus on providing strategic guidance and insights t...

17h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.