Renewals Account Manager

Ericsson Inc. • Toledo, OH • 11h ago

Grow with us!
This role is a remote position and the candidate can be based (remotely or hybrid) in one of the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming.
Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
At Ericsson Enterprise Wireless Solutions, we believe that our success is directly tied to the value our customers derive from our solutions. We seek an experienced Renewals Account Manager to join our Customer Success organization. You will partner with distributors, channel partners, customers, and internal stakeholders (e.g., Sales, Customer Success) to ensure we accomplish our renewal targets.
From this opportunity, you will get:
A great climate and culture based on a passion for customer, partner, and company success.
Continued investment in you, your peer group, and your team through recurring team-building activities and professional development.
An extremely humble and hungry organization with enterprise-class processes and capabilities but a startup approach to innovation and agility.
We work smart and hard and continually have fun!
What you will do:
Manage a portfolio of renewals by collaborating with Ericsson Enterprise Wireless Solutions team members, partners, and customers.
Continue the transformation of our renewals processes and practices to ensure they seamlessly integrate and are easy for partners and customers.
Create and manage the timely generation of renewal quotes, including validation, auditing, and management of all aspects of the process.
Create and maintain accurate and timely renewals forecasts, including risk identification and mitigation.
Coordinate with external parties and the sales team to accomplish on-time renewals, maintaining a minimum 85% retention rate (renewal/refresh).
Identify and execute upsell opportunities, including co-termination and multi-year renewals.
The skills you bring:
Basic Qualifications:
Minimum 2 years of service renewal experience with an emphasis on a channel (preferably networking industry and/or SaaS company).
Expert working knowledge of the service business, including co-termination, service terms, terms, and conditions.
Experience and knowledge in negotiating with partners and customers with a focus on value.
Experience working with both internal and external customers in a multi-tier channel environment.
Strong communication skills to convey complex service concepts clearly and accurately to internal and client-facing teams at all management levels.
Proficient with analytics and associated tools (i.e., Excel, Access, Tableau, etc.).
Solid written and verbal communication skills are a must, as problem resolution with Sales, Customer Support, Customers, and Finance are key components of the job.
Ability to work in a fast-paced environment, balancing multiple priorities.
Results-oriented team player with strong attention to detail.
Bonus Points:
Experience with Salesforce.com and MS Dynamics.
Bilingual, Spanish speaking.
Application Deadline: October 6, 2025.
Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you w

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