Manager, Risk Management - Learning and Content Management Lead Tech and Data Risk Management (TDRM) Strategy and Delivery Team
Manager, Risk Management - Learning and Content Management Lead
Tech and Data Risk Management (TDRM) Strategy and Delivery Team
Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.
Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.
For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Tech & Data Risk Management (TDRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and the risk of failing to manage our data. The CTRO is independent and oversees the work of the CISO, the CIO/CTO, and the Chief Data Officer. The CTRO reports to the Chief Risk Officer, who reports directly to the CEO.
Our business leaders must make technology decisions constantly. TDRM makes sure they have the tech and data risk information they need to make good decisions. Associates within TDRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, data analyst, data scientist, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.
As the Learning and Content Management lead, you will lead the development of TDRM's internal learning strategy as well as build and design the content that supports our learning strategy and objectives. We are seeking someone who can seamlessly connect business objectives with learning solutions, translating strategic ideas into impactful, learning-centered solutions. Whether your background is in business, program/product management, or learning strategy, your ability to build alignment and drive progress will be critical. If you are energized by creative problem solving, creating transformational learning, building strong relationships, and managing through complexity to deliver business impact-this role is for you.
The ideal candidate:
Has proven experience leading learning programs
Has a strong foundation in risk management and understands risk frameworks
Has a solution - oriented mindset that fosters collaboration and alignment
Consistently delivers practical, high-impact solutions
Demonstrates keen judgment
Is an excellent communicator, particularly written communication
Is adept at managing stakeholder engagements and building relationships across all levels of the organization and across lines of defense
Sets direction, manages expectations, and indirectly leads cross-functional teams
Consistently demonstrates ownership and motivated to go above and beyond role
Excellent analytical and critical thinking abilities
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of experience in the Banking Industry or Financial Industry
At least 3 years of risk management experience
At least 3 years of experience in Learning and Development
Preferred Qualifications:
Direct or adjacent product management experience
1+ years experience facilitating communication between technology or cyber and Learning and/or HR teams
2+ years of experience in project management (planning, executing, tracking, reporting)
6+ years of experience in driving multi-year, company-wide learning endeavors
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Riverwoods, IL: $132,800 - $151,600 for Risk Manager
McLean, VA: $146,100 - $166,700 for Risk Manager
New York, NY: $159,400 - $181,900 for Risk Manager
Richmond, VA: $132,800 - $151,600 for Risk Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
