Operations Manager

Tiburcio Vasquez Health Center • Hayward, CA • 10h ago

The Program Manager of Telehealth / Operations Manager is responsible for leading the growth and integration of telehealth services. This role will expand current services - such as video and phone visits, remote patient monitoring, and emerging AI tools - while exploring new opportunities to improve access and quality of care. The Program Manager of Telehealth / Operations Manager will work closely with teams across the organization to identify eligible patient populations, design and implement workflows, provide staff training, and ensure compliance with regulatory and contractual requirements. This position will play a key role in shaping the future of healthcare delivery at TVHC by building a sustainable, evidence-based model of care.

Supervision: This role does not initially supervise staff. As the program develops, the Program Manager may assume supervision of Telehealth Coordinators, Telehealth Medical Assistants, and/or other support staff.

About Us: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Compensation: $76,530.94 - $84,927.20 annualized, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities:

Program Management

Strengthen and expand telehealth as a core service line, including video visits, telephone visits, and remote patient monitoring

Develop, implement, and refine workflows that connect clinical care, operations, and technology.

Pilot and evaluate new tools and approaches that address health disparities, including digital access and language needs.

Provide onboarding and ongoing training for clinicians and staff on telehealth platforms and workflows.

Build and maintain relationships with community partners and technology vendors, and represent TVHC in external collaborations, such as possible consortium telehealth initiatives.

Lead change initiatives, build staff buy-in, and support adoption of new technologies.

Performance & Quality Improvement

Define program success metrics and develop dashboards to track performance at both patient and population levels.

Monitor access, provider productivity, no-show rates, and patient satisfaction to support high-quality, efficient care.

Collaborate with population health and quality improvement staff to align telehealth with value-based care initiatives.

Compliance

Ensure all telehealth services meet Medi-Cal and federal billing and documentation standards.

Stay informed of state and federal telehealth regulations and update workflows as needed.

Supervision

Providing day-to-day direction, coaching, and support to telehealth staff.

Overseeing workload distribution, scheduling, and performance expectations.

Supporting professional development and training to ensure staff are confident and competent in telehealth workflows.

Requirements

Associate's degree in healthcare or a related field (e.g., public health, nursing) required; equivalent experience may be considered in lieu of degree.

Minimum of three (3) years' experience in healthcare program management, operations, or clinical care required.

Leadership or supervisory experience preferred.

Experience implementing or scaling telehealth services required.

Demonstrated ability to manage cross-functional projects and achieve measurable results required.

Qualifications:

Ability to travel to designated locations as required.

Prior experience in an FQHC, hospital, or health system serving high-volume Medicaid populations preferred.

Knowledge of Medi-Cal telehealth regulations and billing practices preferred.

Familiarity with Epic (preferably Epic OCHIN) and digital health platforms preferred.

Strong communication, project management, and problem-solving skills.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

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