Account Manager, Pharmacy Client Services

AmerisourceBergen Services Corporation • Detroit, MI • 7h ago

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Account Manager works with customers to help proactively and reactively identify, understand, and resolve business, distribution, invoicing, sales related, and operational issues. Responds to customer inquiries and takes actions essential to maintaining favorable customer relations; and works both independently and collaboratively with other sales (Cencora) team members. focusing on accounts where high-touch customer interaction is essential to business retention and expansion.

Primary Duties and Responsibilities: Builds a long-term business partnership with each assigned customer based in trust and confidence that their needs and issues will be addressed and resolved in a timely and professional manner. Acts as a consultative business partner, continually identifying opportunities to improve the customer's business through increased utilization of Cencora service/programs/solutions. Proactively anticipates, investigates, and resolves customer issues via phone, email, or Teams Meetings. Responsible for "end to end" total issue resolution and developing and executing an independent plan to ensure customer satisfaction. Surfaces customer needs through a strong knowledge of the customer's business and deep relationship and identifies potential Cencora programs/solutions opportunities that would benefit the customer's business (e.g., GNP, specialty services, add on software modules and services, etc.). Enrolls customers in programs/solutions and helps them get the most out of their involvement through regular visits and/or discussions. Serves as a subject matter expert to customer for all aspects of our solutions. Provides input to and ensures that Account Management efforts are aligned with the overall customer business plan that is updated on a quarterly basis. Continually stays connected with other members of the sales team to identify opportunities and highlight potential pitfalls. Provides input and regular communications with customers and members of related teams to ensure program success and to resolve any issues. (e.g., User Services/IT, CARE, Support, Integration, Implementation, Product Development, etc.). Trains and offers advice to ensure customers maximize the value of their Cencora solutions, with a particular focus on effectively utilizing features of Cencora programs and advising customers on Cencora systems and solutions. Provides customer training for products related to our solutions. In collaboration with the Sales Executive and District Director helps to create, plan, and execute customer business plan. In collaboration with Customer Care, User Services, Customer Maintenance, and Sales Executive, works to continually improve the customer satisfaction as measured by the SRA. Effectively and efficiently manages the assigned territory with a regular call cycle that results in the delivery of appropriate/defined customer touches while also making off-cycle, discretionary calls, as situations require. Extensive knowledge of PBM credentialing requirements to enroll customers into all eligible PBM Networks as well as maintain any current enrollments via required re-credentialing tasks. Coordinates closely with Sales Executives, Inside Sales, Customer CARE, and other departments to present a cohesive "face" of Cencora to the customer. Logs all customer and key internal interactions in Salesforce on a in a timely and consistent manner to ensure customer success and accurate documentation. Monitors nightly product shortages and PRxO

Similar Jobs

Physical Therapist - Homecare

Trinity Health • Livonia, MI • 6h ago

Hospital & Medical

Employment Type: Full time Shift: Description: Posting Coverage Area: Washtenaw and Livingston County Schedule: Monday - Friday Position Summary: This position is focused on completing Admissions Provides professional ph...

6h ago

Go to Apply

Admin Supervisor Patient Services Part Time Days

Tenet Healthcare • Detroit, MI • 7h ago

Hospital & Medical

APPLYONREQ" class="inputbutton" onclick="javascript:setEvent(event);requisitionapplyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',ftlapi.lstVal('requisitionDescriptionInterface', 'requisitionDescription...

7h ago

Go to Apply

MDS Nurse

Ciena Healthcare Management • Detroit, MI • 12h ago

Hospital & Medical

Are you an experienced nurse who wants to remain clinically involved in patient care without being a bedside nurse? Are you organized, efficient, and able to manage your own work with autonomy? MDS nursing at Hartford Nu...

12h ago

Go to Apply

MDS Nurse

Ciena Healthcare Management • Detroit, MI • 12h ago

Hospital & Medical

Are you an experienced RN who wants to remain clinically involved in patient care without being a bedside nurse? Are you organized, efficient, and able to manage your own work with autonomy? MDS nursing at Sheffield Mano...

12h ago

Go to Apply

Registered Nurse (RN)

Ciena Healthcare Management • Detroit, MI • 12h ago

Hospital & Medical

Part Time 8 Hour Shifts Available for Days, Afternoons, and Nights Are you a critical thinker, a skilled communicator, and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (R...

12h ago

Go to Apply

Registered Nurse (RN)

Ciena Healthcare Management • Farmington Hills, MI • 12h ago

Hospital & Medical

Full Time Days, 7:00am-7:30pm, and Full + Part Time Nights, 7:00pm-7:30am Are you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nu...

12h ago

Go to Apply

Registered Nurse (RN)

Ciena Healthcare Management • Detroit, MI • 12h ago

Hospital & Medical

Free Health Insurance for family Vent Experience Preferred, but Not Required Are you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered...

12h ago

Go to Apply

Registered Nurse (RN)

Ciena Healthcare Management • Shelby Township, MI • 12h ago

Hospital & Medical

Are you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at Regency at Shelby Township, you have the opportunity to use yo...

12h ago

Go to Apply

Registered Nurses (RN)

Ciena Healthcare Management • Warren, MI • 12h ago

Hospital & Medical

Sign On Bonus of $5,000 FT + $2,500 PT Are you a critical thinker and a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at St. Anthony Healthca...

12h ago

Go to Apply

Registered Nurse (RN)

Ciena Healthcare Management • Livonia, MI • 12h ago

Hospital & Medical

$15,000 Sign On Bonus Are you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at Regency at Livonia, you have the opportu...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.