Hotel Front Desk Supervisor, Holiday Inn Estes Park

Delaware North • Estes Park, CO • 2d ago

The opportunity

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Holiday Inn Estes Park in Estes Park, Colorado. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$23.00 - $25.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

Health, dental, and vision insurance*

401 (k) with company match*

Paid vacation days and holidays*

Paid parental bonding leave*

Tuition or professional certification reimbursement*

Weekly pay

50% off food & beverages

20% off retail items

Referral bonus - earn $200 for each eligible referral

Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life in Estes Park

Looking for a job you love in a place you'll never want to leave? Be part of a global team on the doorstep of Rocky Mountain National Park! Enjoy the thrill of the outdoor activities with the convenience of living in the town of Estes Park.

Dorm-style housing available for $85/ week, including wi-fi and all utilities

Low-cost off-site laundry facility

Tons of outdoor activities, including:

Access to hiking and backcountry skiing in Rocky Mountain National Park

Rock climbing in Performance Park

Mountain biking in Hermit Park

Horseback riding, nature watching, camping, fishing, and much more!

What will you do?

Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions

Provide team members with guidance on handling difficult problems or resolving escalated guest complaints

Implement policies, procedures, and service standards in conjunction with management

Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members

Handle cash; maintain records about inventory, team, orders, and supplies

More about you

At least three years of experience in hospitality, with front desk experience, is preferred

Prior supervisory experience preferred

Computer literate in MS Office programs; some experience with property management systems preferred

Must be fluent in the English language, both spoken and written

No college degree required

Shift details

Days

Evenings

Split shift

Overnight

Holidays

Weekends

Who we are

Holiday Inn Estes Park is a haven for outdoor enthusiasts. The hotel is only two miles from the Rocky Mountain National Park and a short walk to the heart of town. Our natural playground offers many outdoor activities: hiking, biking, fly fishing, and rafting. We offer on-site housing and discounts on meals, retail, and lodging.

We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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