Creative Services Operations Manager

Robert Half • Atlanta, GA • 3h ago

Description

The Creative Services Operations Manager plays a critical role in optimizing the workflow, resourcing, and execution of creative projects that range from packaging artwork to digital assets. Acting as the connector between the Creative Team and Garden segment stakeholders, this role ensures that creative output, timelines, and resources align to produce high-quality, on-brand work-efficiently and effectively.

Key Responsibilities:

Oversee day-to-day operations of the creative department, including scheduling and project pipeline management.

Serve as the main point of coordination for incoming creative and digital creative project requests

Assign and schedule tasks to internal designers and contractors based on their capacity and skill set

Collaborate closely with creative, print production, digital, and marketing teams to ensure alignment

Lead ongoing sessions to monitor and adjust project timelines with the Creative team to ensure on-time delivery

Create a process for providing business leaders with informed decisions.

Manage daily, weekly meetings, kickoff meetings, reviews, and wrap-ups to improve workflows over time

Leading meetings to quickly decide on priorities when there are constraints.

Attend Business Teams Status meetings

Assist with prioritization during high-volume periods to ensure mission-critical projects move forward

Maintaining project management tools and developing workflows and organization systems within and between scoped tech tools to automate processes (Project Management Software, PageProof, Spec Right, Media Valet)

Creating dashboards and traffic calendars, and new internal processes to ensure compliance with internal processes and standard operating procedures

Educate and onboard all stakeholders to new ways of working and ensure ongoing compliance

Partner with the Creative and Digital team to develop and educate on new briefing templates and processes.

Assist the Digital Asset Management (DAM) team on standardized processes for ingesting, naming, tagging, and organizing digital assets (e.g., images, videos, design files) in the DAM system.

Qualifications:

5+ years of experience in creative project management, marketing operations, or a related field.

Proven ability to manage multiple deadlines and teams across different @types of creative deliverables (digital, print, video, social, branding).

Experience with project management tools, asset management systems (DAM), and workflow platforms

Strong leadership, attention to detail, organizational, time-management, problem-solving, interpersonal skills, and multitasking skills

Clear and concise communication style; ability to work with multiple teams and personalities

A deep understanding of the creative workflows and production process (print, digital, video, etc.)

Requirements

Project Management, Formal Project Management, PMP Certification, Cross Functional Project Management, Agile Scrum

Preferred Traits:

Collaborative and solutions-oriented; someone who can help find a way forward as a thought leader.

Ability to remain calm and flexible under pressure and pivot quickly when priorities shift

Process-driven

Strategic thinker who thrives in a fast-paced, dynamic environment.

Proactive communicator who builds trust across departments.

Background in creative services, advertising, or marketing

PMP or similar certification is a plus

Experience working with cross-functional teams in a fast-paced environment

Innovation starts with people.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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