Account Specialist - Customer Service Operations

Labcorp • North Carolina, North Carolina • 9h ago

Application Window: 9/22/ - 9/25/2025

Pay Range: $19.00 - $24.00 USD hourly

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) **.

What to Expect:**

Remote

Hours: 8a - 500p (Eastern Time)

The Labcorp Employer Services division is seeking an Account Specialist in the Customer Operations Department. The primary purpose of this position will be to set up new accounts, make account modifications, set up user IDs in Labcorp Solutions, create destination IDs for Web Services, and assist with large projects related to assigned clients.

Duties and Responsibilities :

Sets up new accounts and make account modifications for assigned clients

Accurately places supply orders for customers

Meets deadlines

Assists the team with large projects

Sets up user IDs in LCS and create destination IDs for Web Services

Requests pricing approvals

Generates reports to perform mass updates

Assists with any task that is needed

Minimum Education and Experience

High school diploma or GED

2 years of applicable customer service experience

Proficiency in Microsoft Excel (basic), required

Preferred Qualifications

Associate's degree or higher

3 - 5 years of Customer service experience in occupational drug testing

Healthcare industry knowledge

Experience with the following systems:

Labcorp Lab System (LCLS_

Labcorp Testing System (LCTS)

Labcorp Solutions

Skills and Competencies

Exceptional organizational skills

Excellent verbal and written communication skills

Ability to focus on the client, understanding their message, reflecting on what is being said, and responding thoughtfully.

Detail oriented

Critical thinking and problem-solving skills

Ability to effectively navigate the organization and identify appropriate points of contact for various inquiries and processes. Support will be available to assist with identifying key stakeholders and resources as needed.

Outstanding interpersonal skills

Keen multi-tasking ability

Adaptable and willing to learn new skills and technologies

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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