The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
The always beautiful Radisson Hotel Phoenix Airport is seeking its next Executive Meeting Manager to elevate its group and event sales strategy. This role is ideal for a driven professional with a passion for hospitality, strategic planning, and building lasting client relationships.
If you thrive in a fast-paced environment, love crafting memorable guest experiences, and bring curiosity to every conversation - we want to hear from you! #makeityourchoice
WHAT WE OFFER
Hotel Discounts at over 7,000 Choice Hotels ?
Full benefits package, including health, dental, vision, short & long-term disability, auto insurance, and so much more!
Employer paid short-term disability, accident insurance and HSA contribution
401(k) Retirement Plan with employer match
Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays
Key Responsibilities
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
Develops and implements strategies for achieving individual sales goals
Achieves market share and revenue goals by working with the Assistant Director of Sales (Marketing) on individual and team goals within assigned market segments
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
Solicits files on a timely basis to confirm business
Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
Delivers and sells hotel's features and benefits to meet clients' needs
Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
Ability to pivot in both markets and team role pending changing economic and team dynamics
Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
Ensure all materials used are in accordance with brand standards
Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
Assists with the completion of monthly booking report(s)
Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Responsibility #1 (60%):
Sales initiatives, managing RFPs, detailing BEOs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests.
Responsibility #2 (20%):
Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.
Responsibility #3 (20%):
Servicing of booked events within market segment. Serving as point of contact and liaison between guests, sales, catering and all other impacted hotel operations departments post to ensure smooth execution of meetings and events.
Requirements/Skills
Minimum one - three years full service hotel experience in the sales and/or catering department
Local market knowledge preferred
High school diploma required, bachelor's degree preferred
Experience managing to brand standards
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Exposure or previous coordination of hotel sales contract laws
Proficient computer skills including Microsoft Office suite, Delphi and/or Opera
Strong verbal and written communication skills
Strong negotiation skills
Ability to travel
Ability to work a flexible schedule when needed due to business volume or group needs
Physical Demands
Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug- free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
