Director of Hotel Operations - Hilton Garden Inn Hattiesburg

Hilton • Hattiesburg, MS • 2d ago

A Director of Hotel Operations is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction

Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: General Manager/Hotel Manager

Title: Director of Hotel Operations - Hilton Garden Inn Hattiesburg

Location: null

Requisition ID: HOT0BYSA

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

Share this job

Similar Jobs

SURFACE MAINTENANCE MECHANIC SUPERVISOR

Army National Guard Units • Hattiesburg, MS • 2d ago

Retail & Hospitality

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION THAT REQUIRES MILITARY MEMBERSHIP. This National Guard position is for a SURFACE MAINTENANCE MECHANIC SUPERVISOR, Position Description Number PDD1291000...

2d ago

Go to Apply

Restaurant Crewmember - Restaurant Image

Raising Cane's • Hattiesburg, MS • 6d ago

Retail & Hospitality

Starting hiring pay: 11 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immediately...

6d ago

Go to Apply

Retail Sales Manager

Harbor Freight Tools • Hattiesburg, MS • 1w ago

Retail & Hospitality

168817BRPosting Title:Retail Sales ManagerJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matte...

1w ago

Go to Apply

Food & Beverage Supervisor - Hilton Garden Inn Hattiesburg

Hilton • Hattiesburg, MS • 1w ago

Retail & Hospitality

A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What...

1w ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Hattiesburg, MS • 1w ago

Retail & Hospitality

168744BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

1w ago

Go to Apply

Maintenance Assistant - Hilton Garden Inn Hattiesburg

Hilton • Hattiesburg, MS • 2w ago

Retail & Hospitality

Maintains the physical functionality of facility including guest rooms, public space and heart-of-the-house areas. Performs a variety of repairs and maintenance tasks including carpentry, plumbing, electric, painting, HV...

2w ago

Go to Apply

Customer Service Associate

Walgreens • Hattiesburg, MS • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Adjunct Instructor - Recreational Therapy

University of Southern Mississippi • Hattiesburg, MS • 5d ago

Hospital & Medical

Adjunct Instructor - Recreational Therapy The University of Southern Mississippi is currently accepting applications for the position of Adjunct Instructor - Recreational Therapy. Position Details Location Hattiesburg 11...

5d ago

Go to Apply

CNA SNF/State

Community Health Systems • Hattiesburg, MS • 5d ago

Job Summary The Certified Nursing Assistant (CNA) in a Skilled Nursing Facility (SNF) provides direct patient care under the supervision of licensed nursing staff. The CNA assists with personal hygiene, daily living acti...

5d ago

Go to Apply

CNA SNF/State

Community Health Systems • Hattiesburg, MS • 5d ago

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.