Vendor Account Manager

Concentrix • Harrisburg, PA • 2d ago

Job Title:

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

As a Vendor Account Manager, you will be at the forefront of optimizing our resource management processes to align with our strategic goals and project needs. You will collaborate closely with leaders in Strategy & Operations and Professional Services to enhance staffing methodologies that maximize team productivity and project success. Your leadership in guiding weekly meetings and forecasting future resource demands will be vital in maintaining an efficient and accurate resource management system.

Responsibilities

Develop and implement a comprehensive resource management plan that aligns with organizational goals and project requirements.

Collaborate with Strategy & Operations and Professional Services leadership to optimize staffing practices for best utilization.

Assign the right people to projects based on skills stored in the system of record, availability, and project requirements shared by project team.

Lead weekly meetings to ensure project needs are met and to share key business updates.

Forecast future resource needs and proactively address potential resource gaps.

Ensure resource management system of record is up to date and accurate.

Qualifications

Bachelor's degree or equivalent practical experience.

3+ years of experience in staffing project teams, management consulting, corporate strategy, or equivalent.

1+ years of experience with technology professional services (desired).

Experience using Salesforce or another CRM.

Ability to prioritize workload and ensure project teams are staffed in the most effective manner.

Basic understanding of capacity planning models.

Experience in staffing and forecasting in fractional staffing models.

Preferred: Knowledge of cloud technologies, products, trends, and market dynamics.

Preferred: Experience with Looker or a similar BI tool.

Preferred: Working knowledge of FinancialForce

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $79,000 - $85,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is 09/29/2025.

Location:

USA, GA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

-English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf)

-Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .

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