Account Manager, Pharmacy Client Services

AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing • Louisville, KY • 10h ago

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsThe Account Manager works with customers to help proactively and reactively identify, understand, and resolve business, distribution, invoicing, sales related, and operational issues. Responds to customer inquiries and takes actions essential to maintaining favorable customer relations; and works both independently and collaboratively with other sales (Cencora) team members. focusing on accounts where high-touch customer interaction is essential to business retention and expansion.Primary Duties and Responsibilities:- Builds a long-term business partnership with each assigned customer based in trust and confidence that their needs and issues will be addressed and resolved in a timely and professional manner.- Acts as a consultative business partner, continually identifying opportunities to improve the customer's business through increased utilization of Cencora service/programs/solutions.- Proactively anticipates, investigates, and resolves customer issues via phone, email, or Teams Meetings. Responsible for "end to end" total issue resolution and developing and executing an independent plan to ensure customer satisfaction.- Surfaces customer needs through a strong knowledge of the customer's business and deep relationship and identifies potential Cencora programs/solutions opportunities that would benefit the customer's business (e.g., GNP, specialty services, add on software modules and services, etc.). Enrolls customers in programs/solutions and helps them get the most out of their involvement through regular visits and/or discussions.- Serves as a subject matter expert to customer for all aspects of our solutions.- Provides input to and ensures that Account Management efforts are aligned with the overall customer business plan that is updated on a quarterly basis. Continually stays connected with other members of the sales team to identify opportunities and highlight potential pitfalls. Provides input and regular communications with customers and members of related teams to ensure program success and to resolve any issues. (e.g., User Services/IT, CARE, Support, Integration, Implementation, Product Development, etc.).- Trains and offers advice to ensure customers maximize the value of their Cencora solutions, with a particular focus on effectively utilizing features of Cencora programs and advising customers on Cencora systems and solutions.- Provides customer training for products related to our solutions.- In collaboration with the Sales Executive and District Director helps to create, plan, and execute customer business plan.- In collaboration with Customer Care, User Services, Customer Maintenance, and Sales Executive, works to continually improve the customer satisfaction as measured by the SRA.- Effectively and efficiently manages the assigned territory with a regular call cycle that results in the delivery of appropriate/defined customer touches while also making off-cycle, discretionary calls, as situations require.- Extensive knowledge of PBM credentialing requirements to enroll customers into all eligible PBM Networks as well as maintain any current enrollments via required re-credentialing tasks.- Coordinates closely with Sales Executives, Inside Sales, Customer CARE, and other departments to present a cohesive "face" of Cencora to the customer.- Logs all customer and key internal interactions in Salesforce on a in a timely and consistent manner to ensure customer success and accurate documentation.- Monitors nightly product shortages and PRxO Generics product switches working with the DC-based s

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