Medical Device Customer Service Representative

Moog Inc • Salt Lake City, UT • 23h ago

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Reporting To:

Supervisor, Sales Customer Service

Work Schedule:

Fully Remote - Salt Lake City, UT

Moog Medical Devices Groupdesigns, manufactures, and distributes industry-leading enteral feeding and infusion pumps. These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES.

Our Medical Devices team in Salt Lake City, UT is looking for a polished Customer Service professional to join their dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment. This position will start out ON-SITE with the hours being 7:30am - 4pm, Monday through Friday.

As our Medical Devices Customer Service Representative, you will make critical contributions by holding responsibility for:

Process customer orders and requests for product repair via phone/fax/email; enter all relevant info into the ERP/order entry system

Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines

Support and initiate pricing dispute process

Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner

Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, provide warranty info and trouble-shooting assistance where possible

Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed

To be considered for this Customer Service role, here's what you'll need to bring with you:

High School Diploma or equivalency (GED) required

3+ years of related experience and/or training in customer service, call center, or similar role required

Prior experience with medical devices a HUGE plus!

Strong computer/technical skills with demonstrated competencies with data entry into an ERP (or similar) system and Microsoft Office applications.

Meticulous attention to detail and superb problem-solving skills

Exceptional customer service skills with strong phone etiquette, active listening and communication skills

In return, we care for you by providing incredible "work perks" including:

Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts

Work/Life Balance: Flexible paid time off, holidays and parental leave program

Health and Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages

Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs

Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.

Additional site-specific benefits may also be offered

& nbsp;

This role requires a polished customer service professional with an exemplary ability to provide meaningful support in a compassionate manner with both... For full info follow application link.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

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