Assistant Manager Retail

THE BUCKLE INC • Abilene, TX • 3d ago

Sales Generation and Guest Service

Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest

Eager and assertive to answer questions regarding the store and its merchandise

Recommend, select, and help locate or obtain merchandise based on Guest needs and desires

Anticipate and fulfill Guests needs by suggesting additional items and creating a wardrobing experience

Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team

Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Remain consistent on personal sales, as well as looking for opportunities to impact Teammates presentations with the Sales Presentation Guide (SPG)

Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management

Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area

Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity

Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals

Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.

Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.

Maintain and build good Guest relationships to develop a client based business

Lead by example with a high level of showmanship, excellent customer service and attentiveness

Recognize and communicate Guest Levels with the Team

Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates

Coachable; consistently welcomes feedback from Manager to improve sales presentations

Consistently perform leadership actions and maintain high standards, whether or not the Manager is present

Plan sales goals with Store Manager

Demonstrate ownership of stores sales performance (Sales, Average sale, Business builders, Denim)

Passion for product education and showmanship to create results

Teammate Recruiting, Training and Development

Consistently recognize recruiting opportunities by utilizing Jobs and Careers cards, email referrals and Teammate Recommend

Coach and create relationships through Guest Loyalty and Guest Preferred

Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckles accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis

Maintain a positive attitude at all times creating a positive floor culture

Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders

Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker

Motivate Teammates to initiate and complete daily tasks set by Store Management

Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests

Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in

Execute actions from department calendars and track on the Weekly Delegation Worksheet

Demonstrate leadership actions during segments

Demonstrate how to get the Guest involved with product

Be vocal and continuously update fellow leader and Team

Responsible for asking for and remembering Guest names

Ability to effectively understand and show the merchandise of both the Gals and Guys sides to benefit the Team and Guests

Partner with StoreManager to pick stores education focus and help delegate and implement focus all week

Help execute all segments to support business goals.

Assist Store Manager in Recruitment of all store staffing needs

Understand how to explain pay and Buckle Benefits

Responsible for keeping up to date with contact list and adding top talent on the team consistently

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