Front Desk Associate

Stoweflake Mtn. Resort & Spa • Stowe, VT • 15h ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1299970

Stoweflake Mountain Resort & Spais under new management looking for a skilled and enthusiasticGuest Service Representativeto join our professional family. We are located on 29 acres in Stowe, Vermont. We have 32 townhouses and 120 room Inn. We are one of the largest Conference Centers in New England with 17 meeting rooms and 25,000 sq ft of meeting space.

OurGuest Service Representativewill have a friendly, supportive training process and will gain valuable experience on the job. Building your career with us will allow you to use your experience and learn on the job as well as room for adjustment.

TheGuest Service Representativeat theStoweflake Resort and Spaserves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

About the Role:

As a Guest Service Representative you will provide exceptional service, help daily operations run smoothly, and act as the key communication between all departments. This role is for someone who truly enjoys creating a fun and memorable experience for our guests and thrives in a fast-paced environment.

We Offer for Full Time Associates:

Medical

Dental

Vision Insurance

Paid Time Off

Life Insurance

Short-Term Disability

Flexible Spending

401(k) matching

Hotel Room Discounts

Responsibilities:

Greet guests and complete the check-in process using our PMS system

Confirm guest information and input any missing info, selection of

room, code electronic keys

Provide information to guests about hotel amenities & local area

Assist guests with check-out

Ensure rooms and services are correctly accounted for and billed

correctly

Handling money, processing credit and debit cards, accepting various

forms of payment, and processing gift certificates

Demonstrate knowledge of hotel information including room

categories, room rates, packages, promotions, the local area, and other general product knowledge

Answer and manage phone calls in a timely manner, managing multiple

tasks at once

Respond to guest inquiries and requests and resolve issues in a

timely, friendly, and efficient manner

Requirements:

Must possess strong computer skills

Ability to multitask in a fast-paced environment

Friendly, Professional, and dependable demeanor

Front desk experience is preferred, but will train the right person

Highly motivated and a go getter with a can-do attitude and hands-on

approach

Exceptional customer service skills required

Ability to move, and occasionally lift up to 20 pounds and stand for

extended periods of time

Excellent English communication skills both written and verbal

Must be able to work Weekends and Holidays and varied shifts as

needed.

Job Types: Full-time, Part-time

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