Client Service Account Manager - Vice President

JPMorgan Chase • Tempe, AZ • 9h ago

Join a team where you will have direct responsibility for managing a portfolio of large, global and technically complex clients within Global Corporate Banking.

As a Vice President in Client Service, you will support a portfolio of Global Corporate Banking clients in effectively utilizing payment products and services. In this role, you will resolve client requests, enhance operations, and identify product/service gaps and development opportunities. Leveraging your expertise in treasury and cash management products, you will recommend growth and efficiency solutions while ensuring quality service. Your ability to collaborate with internal stakeholders, drive continuous improvement, and utilize project management and data literacy will be essential in delivering exceptional client service and supporting the firm's strategic objectives.

Job responsibilities:

Act as a key advisor and proactive partner to clients, providing consultation on decision-making and reaching out to assess progress and potential service impacts to ensure world-class service.

Serve as the central point of resolution and escalation for client service issues, liaising with internal bank partners to manage and resolve effectively.

Analyze complex data and situations to identify trends, opportunities, and product/service gaps, leveraging Treasury Services product capabilities to develop innovative solutions.

Establish and maintain productive relationships with internal stakeholders, utilizing influence and communication skills to drive mutually beneficial outcomes.

Support the development and implementation of strategic operational plans, ensuring compliance with risk policies and educating clients on legal and regulatory changes.

Participate in the end-to-end change management process, including strategic communications and impact mitigation, to ensure successful implementations.

Required qualifications, capabilities and skills :

Minimum of 7 years of relevant industry and/or client service experience.

Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions.

Technical knowledge/comprehension to recommend value-added solutions for clients and partners.

Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host.

Strong project management skills, including the ability to plan, execute, and oversee multiple implementation projects from end-to-end.

Excellent communication, collaboration, presentation, negotiation and consultative skills.

Manages time effectively in a fast paced environment, demonstrating ability to balance competing priorities and deliver on commitments.

Works independently with limited supervision.

Ability to resolve complex issues, engage appropriate business and external partners and influence at all levels.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Similar Jobs

Customer Service Representative - PACER

GovCIO • Phoenix, AZ • 5h ago

Management & Administrative

Overview GovCIO is currently hiring a Pacer Representative to support our newly awarded customer contract. This position will be fully remote within the United States. Responsibilities Receives, comprehends, provides, an...

5h ago

Go to Apply

Care Management Associate, Engagement Hub

CVS Health • Phoenix, AZ • 5h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

5h ago

Go to Apply

CPC Processor Customer Support

Datavant • Phoenix, AZ • 6h ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

6h ago

Go to Apply

CPC Processor Customer Support

Datavant • Phoenix, AZ • 6h ago

Management & Administrative

6h ago

Go to Apply

Walgreens • Laveen, AZ • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.