Strategic Account Manager (Northern West Virginia)

Lumos Network Operating Company • Bridgeport, WV • 2d ago

Strategic Account Manager (Remote - Northern West Virginia Area) Location: Fairmont, Morgantown, Bridgeport, Clarksburg (Remote with visits to our Pittsburgh office) Job Summary The Strategic Account Manager (SAM) will be primarily responsible for retaining existing revenue and generating sales uplift revenue in the existing customer base. The SAM must meet the experience and/or the education/training requirements of their specific Job Description. The SAM will have a quota based on producing new revenue from assigned accounts and/or geographic territory assignments. Additional sales representatives, short-term targeted sales efforts or blitzes, or additional personnel may be assigned to territories as determined by management or the company's needs. Duties & Responsibilities Pursue additional business with existing large and mid-market (full potential value above ~$10k MRC) enterprise customers to provide services within market territory. Use CRM front-end to manage sales opportunities and provide appropriate reporting and forecasting of activity. Develop proposals using the full suite of Segra products to win additional business with existing Segra customers in the account base (i.e., uplift). Responsible for new revenue quota as well as reducing churn/increasing retention. Maintain large and mid-market enterprise customer relationships with existing assigned Segra customers for services in the market territory to reduce churn and maintain existing revenue base. Investigate and resolve any problems and position additional products within the account. Prepare and deliver effective sales presentations to existing customers. Re-term all assigned existing accounts, as applicable, to assure a satisfactory level of retention. Responsible for maintaining an existing customer account base. Maintain and update, as required, customer and company contacts, presentations, proposals, and general sales records regarding ongoing sales activity. Submit accurate customer contracts using the CRM to the Sales Engineering or Customer Care organization for product provisioning. Coordinate with customer and Sales Engineering resources to ensure expected due dates for product delivery are communicated and appropriate customer personnel remain updated. Provide ongoing support to ensure customer satisfaction. Qualifications Education: Degree in sales/marketing or related field, equivalent work experience, or a combination thereof. Experience: Previous Enterprise level, ILEC-CLEC sales experience and/or managed services experience preferred. At least 5+ years of telecommunications sales or technology sales experience specifically including sales of products such as core connectivity, extended connectivity, storage and cloud services, and/or security solutions. Significant experience with serving and selling to major enterprise accounts (i.e. sales > ~$10k MRC). Key Competencies: Strong communication skills; time management skills; proficiency in Microsoft Office; prior experience with Microsoft Dynamics preferred. Ability to design strategic plans to position Segra products and services to align with customers' changing needs. Conduct quarterly account review meetings to ensure Segra is secure as the provider of choice. Problem-solving skills to change products and services as needed. Leverage relationships with existing base to act as referrals to prospective major companies.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status,... For full info follow application link.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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