Summary The incumbent serves as the Community Care Program Manager for VISN 7. The Community Care (CC) Program Manager reports to the Medical Director (Physician) of Clinical Care Coordination and is responsible for planning, developing, and executing actions to ensure the various healthcare business operations relevant to Community Care are effectively standardized and coordinated throughout the Network. Responsibilities Major duties include, but are not limited to: Serve as the responsible leadership official for all aspects of community care program lines and operations to include Community Care, RCI, and Collaboration with Payment Operations Management (POM). Maintain current knowledge of the Network's field and headquarters office operations and procedures and must be cognizant of all community care-related issues in the Network. Incumbent may represent the Chief Medical Officer and/or the Network Director at meetings of community and government leaders. Develop and implement long and short-term goals and plans, which include identifying needs and potential operational issues through analyzing community care workload, expenditures, trends, and national VA policy implications. Apply specialized knowledge of health care leadership to the planning, organization, and evaluation of the delivery of all services within community care. Collaborate with Network leadership, Medical Center Directors, Chiefs of Staff, and others to develop and implement Network-wide and national policies and procedures. Encourages administrative innovation at individual Network sites as well as between Networks and disseminates successes throughout the Network and VHA as appropriate. Actively participates in the resolution of conflicts between local needs and Network priorities and VA requirements as warranted. Supports VA (Veterans Affairs) and VHA mission, goals, and objectives and actively work towards implementation of these within the Network. Make decisions and recommendations to network executive leadership that have a direct impact on the quality of medical care provided to Veterans at all facilities and clinics in VISN 7. Contribute to the improvement of patient satisfaction, productivity, effectiveness, and efficiency in program operations and administrative support activities at all VISN 7 facilities and clinics. Work may affect how the sites conduct their business and the health care of Veterans and their families in the area. Serve as the VISN lead and subject matter expert on all matters related to all areas related to community care and referral coordination. Serve on various Consortium, VISN and National committees, as requested/assigned by senior leadership. Function as a consultant to leadership and Integrated Clinical Communities (ICCs) on community care related areas and program/services. Interprets highly complex policies, generates reports that are delivered to upper management in headquarters. Conducts studies and projects that are diverse and intense in nature and often require input and assistance from departmental or VHACO program offices. Work Schedule: Monday through Friday, 8:00am - 4:30pm EST Telework: Ad hoc Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist/PD11388-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary/trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/22/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement for Health System Administration Series (0671): An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and cannot be waived. Specialized Experience(for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the above: You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing expert counsel to health care management officials by analyzing, evaluating, and advising on coordination of programs such as Community Care Program; preparing briefing documents and making presentations to senior managers; ability to provide oversight and leadership to all community care and referral management clinical and administrative activities; preparing proposals; and developing a clear understanding of all laws and regulations governing the leadership of a complex healthcare program. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Preferred Experience: Experience with VA Community Care programs - including eligibility, access data, processes, and knowledge of all pertinent policies. Preferred 2+ years of Community Care programmatic leadership experience. Physical Requirements: The work is performed in an office setting. The position requires that the incumbent travel for a significant amount of time, both within VISN geographical area as well as national meetings, to conduct analyses, studies, assess program and training needs, and to administer current and future program initiatives. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
