COMPANY BACKGROUND
Love. It's what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.
Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.
Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.
SUMMARY
Manages all projects related to ongoing open technical concerns related to Subaru vehicles. Monitors all incoming field reports including electronic Quality Monitoring Reports, claims, Technical Helpline cases, Customer Advocacy Department cases, District Service Quality Manager reports, 2/10 cases, and Key Retailer Contact Reports to identify new and developing quality trends. Compiles all related data into usable models for use by Subaru of America, North American Subaru Inc. / Fast Action & Solution Team, Subaru of Indiana Automotive, and Subaru Corporation to speed identification of the root cause behind the trend. Enters SBR Technical Reports to provide flag-up to SBR on newly identified quality trends. Works with the Field Quality Assurance Analysis Manager and FQA Manager to improve/create Information Technology reporting to identify quality concerns related to the body electrical system. (Body Electrical Team).
MAJOR RESPONSIBILITIES
Manages staff in effectively mining data from multiple systems, groups and defines relationships, and develops data models illustrating trending and possible interrelated concerns.
Serves as a focal point to bring together, coordinate, and track current status of technical information and investigations being conducted by District Service Quality Managers (DSQMs), North American Subaru, Inc. (NASI) / Fast Action & Solution Team (FAST) Quality Monitoring Reports (QRAs), and Technical Helpline (Techline).
Coordinates and takes lead with DSQMs, NASI / FAST, Subaru Corporation (SBR), and Subaru of Indiana Automotive (SIA) to gather additional details of developing technical issues and discusses early countermeasure implementation.
Understands and communicates well within Japanese culture / environment.
Brings non-technical customer and retailer issues, including design issues reported, to the attention of appropriate parties by working with NASI Field Safety and Compliance (FSC), Parts Department, Product Management Department, Customer Advocacy Department (CAD), and Subaru of America (SOA) executive management. Understands the scope of data necessary to effectively communicate potential quality issues to responsible parties who can affect current production and future product targets.
Presents technical updates to various groups in the field about the current technical project status and projected completion targets.
Partners with Field Quality Assurance Analysis (FQAA) and Field Quality Assurance (FQA) Manager with improving existing Information Technology (IT) reports and the creation of new IT reports to monitor emerging quality trends in Subaru products.
REQUIRED SKILLS AND RESPONSIBILITIES
Participates in periodic quality improvement meetings.
Communicates with various levels of manufacturing and engineering that are responsible for service-related and product quality matters.
Remains prepared and capable of being called upon to serve as corporate representative for legal cases.
Reviews manufacturer recommendations for field implementation of quality improvements, provides feedback on procedures, and evaluates effectiveness.
Attends retailer visits with DSQMs to gather firsthand product quality feedback on concerns in and out of warranty.
Assists with port or other vehicle rectification activities and participates in Customer Acceptance Program (CAP) drives or other quality assurance- (QA)-related activities, as needed.
Manages and prioritizes multiple projects concurrently.
QUALIFICATIONS
Strong written and verbal communication skills as well as strong presentation skills.
Ability to multi-task and prioritize while working in a fast-paced, team-based environment.
Excellent analytical and computer skills (particularly Microsoft Office with particular focus on Excel).
Strong knowledge of all Service Department functional areas, as well as other departments involved with product matters that affect short- and long-term quality and customer satisfaction issues.
Ability to understand and communicate well within Japanese culture / environment.
Working knowledge of Japanese language Preferred
Subaru Senior Master certification or other manufacturer similar certifications, Required and Automotive Service Excellence (ASE) Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician, Required.
EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor's Degree from an accredited college/university in automotive/technical field required and 6-8 years' experience.
WORK ENVIRONMENT
Required Travel: 15% International and Domestic travel required
Physical Demands: Able to operate automatic and manual transmission vehicles and lift up to approximately 50 lbs. Must have adequate hearing and vision capabilities.
Internal Work Environment: Must be approved as an "Authorized Driver" by Risk Mgmt. to operate vehicle prior to vehicle operation.
COMPENSATION: The recruiting base salary range for this full-time position is $92100 - $105000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: M1)
WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Total Rewards & Benefits:
Medical, Dental, Vision Plans
Pension, Profit Sharing, and 401K Match Offerings
15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays
Tuition Reimbursement Program: $15,000 yearly benefit
Vehicle Discount Programs
Learning & Development:
Professional growth and development opportunities
Direct partnership with senior leadership
Formal Mentorship Program
LinkedIn Learning License
Visit our Careers landing page for additional information about our compensation and benefit programs.
