SaaS Operations Intern

New York Times • New York, NY • 1d ago

The mission (https://www.nytco.com/company/mission-and-values/) of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

About the role:

The Saas Operations Intern will assist in providing IT support services for enterprise SaaS software at The New York Times Company. You will have an opportunity to learn about supporting several functional business areas and will work with the Enterprise Productivity team to ensure seamless service for end users. SaaS Operations Intern reports to: Manager, Enterprise Productivity.

Responsibilities:

Help provide technical support for SaaS applications such as G Suite, Slack, Airtable, Coda, etc.

Learn to handle support requests via ticketing systems (e.g., ServiceNow, Jira)

Support the End User Services team by assisting with technical support, training materials, and documentation.

Observe and potentially participate in strategy and planning discussions for upcoming IT projects.

Help maintain knowledge of enterprise cloud software supported by the company.

Support the data ingestion process for Zylo, our software asset management platform.

Participate in the inventory and tracking of our application portfolio.

Help with special projects as assigned by management.

Collaborate with multiple teams to identify and help resolve minor issues.

Help identify areas for improvement in the customer experience

Basic Qualifications:

Experience with technical support and assisting users

Basic familiarity with cloud concepts

Preferred Qualifications:

Experience working in a professional environment communicating in written and verbal modes

REQ-018894

The hourly rate of base pay for this role is:

$20 - $20 USD

The New York Times Company is committed to being the world's best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)'s Know Your Rights Poster is available here (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) .

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

For information about The New York Times' privacy practices for job applicants click here (https://nytco-assets.nytimes.com/2020/06/NYT\Applicant\Privacy_Policy.pdf) .

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site (https://www.nytco.com/careers/) . The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at NYTapplicants@nytimes.com. You can also file a report with the Federal Trade Commission (https://reportfraud.ftc.gov/#/) or your state attorney general (https://www.consumerresources.org/file-a-complaint/) .

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