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Service Administrative Assistant

ARK Systems, Incorporated • Columbia, MD • 2h ago

Careers At ARK Systems

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Service Administrative Assistant

Department: Service

Location: Columbia, MD

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3523337&source=3523337-CJB-0)

Duties/Responsibilities:

Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.

Answers a high volume of incoming calls throughout the day with professionalism, clarity, and strong customer service skills

Assists in review certification reports for noted deficiencies found during routine testing

Research pricing, prepare proposals, and obtain customer approval as required

Schedule/ coordinate with service dispatch for technician to complete approved work

Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.

Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.

Process material requisitions for service related work

Open and closes work orders, update customer notes, etc.

Assist with communications with filed staff as needed

Assist with Service invoicing

Customer support and satisfaction liaison

Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all @types and levels.

All other duties as assigned

Required Skills/Abilities:

Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.

Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.

Business school, Associate-s degree or equivalent experience and knowledge is required.

Education and Experience:

Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.

Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.

Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 20 pounds at times.

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3523337&source=3523337-CJB-0)

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