Analyst II, RWD Delivery Support & Education
Company: Norstella
Location: Remote, United States
Date Posted: Sep 19, 2025
Employment Type: Full Time
Job ID: R-1510
Description
About NORSTELLA:
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker-and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle -and get the right treatments to the right patients at the right time.
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:
Citeline - accelerate the drug development cycle
Evaluate - bring the right drugs to market
MMIT - identify barrier to patient access
Panalgo - turn data into insight faster
The Dedham Group - think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.
The Role: Analyst II, RWD Delivery Support & Education
The Analyst II, RWD Delivery Support & Education, is a critical customer-facing role responsible for driving adoption, usability, and value realization from our real-world data (RWD) products, platforms, and associated services. This role acts as a bridge between technical teams and end users-supporting clients through education, issue resolution, and guidance to ensure the successful delivery and application of RWD in support of business and analytic goals.
Responsibilities:
Customer Enablement & Support Deliver high-quality support to customers by resolving inquiries related to data access, tool usage, and platform navigation.
o Empower users to harness RWD tools strategically, enabling them to achieve their goals with efficiency and confidence.
User Education & Onboarding
o Lead platform onboarding sessions, office hours, and hands-on trainings to ensure customers are equipped to realize value from RWD platforms and data assets.
o Support continuous learning by maintaining and enhancing educational resources and materials.
Data & Platform Guidance
o Assist customers in understanding data structures, analytic workflows, and best practices for using their RWD tools to accelerate project execution and insights generation.
Quality & Reliability Assurance
o Participate in testing and validation of data deliveries and platform releases to ensure readiness, accuracy, reliability, and alignment with user needs.
Product & Service Optimization
o Monitor data deliveries, customer engagement, and customer support interactions to identify trends, gaps, and opportunities to enhance user experience.
Knowledge Management
o Develop and maintain clear, user-friendly documentation to improve customer self-service and reduce friction in the user journey.
Cross-functional Collaboration
o Capture recurring issues, feature requests, and customer feedback to inform product improvements, collaborating closely with Product, Data Engineering, and Customer Success teams.
Qualifications:
Degree in life sciences or related fields (e.g., data science, bioinformatics, computer science, health economics, epidemiology, biostatistics, health services). Master's degree preferred; Bachelor's degree accepted with requisite experience.
2 - 4 years of experience in outcomes research, health economics, epidemiology, or consulting for life sciences companies.
Understanding of RWD, including lab, EMR, claims, and SDoH data assets
Ability to work collaboratively in a team environment, as well as independently with minimal supervision
1 - 2 years of experience querying large real-world data databases; intermediate level SQL proficiency preferred
Demonstrated analytical, organizational, problem solving and structured communication skills
Strong problem-solving skills with attention to detail
Entrepreneurial spirit, drive, and work ethic
Location: Remote US
Our Guiding Principles for success at Norstella:
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
Benefits:
Health Insurance
Provident Fund
Reimbursement of Certification Expenses
Gratuity
24x7 Health Desk
The expected base salary for this position ranges from 1,250,000 to 2,000,000 INR. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.
All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any @type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] .
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
