Customer Service Representative

Robert Half • Edgewood, MD • 18h ago

Description We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.

Responsibilities:

Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.

Provide accurate and detailed information by leveraging established procedures and available tools.

Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.

Adhere to security protocols while verifying member identities before assisting with their inquiries.

Review member profiles in the core data system to identify previous interactions and ensure seamless service.

Assess member needs, recommend suitable services or loan products, and promote automated solutions.

Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.

Resolve financial and non-financial account discrepancies and update member records with call details.

Meet service goals and manage multiple call queues efficiently.

Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations. Requirements - Proven experience in customer service, preferably within a call center environment.

Proficiency in handling inbound and outbound calls with excellent communication skills.

Strong aptitude for data entry and maintaining accurate records.

Familiarity with Microsoft Excel and Word for documentation and reporting purposes.

Ability to manage email correspondence and schedule appointments effectively.

Skill in identifying member needs and matching them with appropriate services or products.

Detail-oriented mindset to ensure accuracy in order entry and account updates.

Capability to thrive in a fast-paced environment while maintaining professionalism. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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