Customer Solutions Specialist

Robert Half • Clifton, NJ • 4h ago

Description We are looking for a dedicated Customer Solutions Specialist to join our team in Clifton, New Jersey. In this long-term contract position, you will play a pivotal role in ensuring seamless customer experiences through efficient administrative tasks, problem-solving, and communication. This is an excellent opportunity for individuals who thrive in a fast-paced, detail-oriented environment.

Responsibilities:

Administer continuing education credits and notifications with precision and attention to detail.

Grade tests and process results efficiently while maintaining accuracy.

Input customer order information into the database promptly and without errors.

Prepare and package educational materials for shipment, including manual collation, standing for extended periods, and lifting packages up to 40 pounds.

Respond to inbound customer inquiries via phone, providing friendly and patient support.

Organize and maintain files to ensure accessibility and order.

Assist with labeling and packaging tasks to support operational needs.

Collaborate with team members to plan and complete complex projects effectively.

Identify and solve problems proactively, ensuring smooth processes.

Maintain disciplined focus on multitasking and meeting deadlines. Requirements - Ability to @type at least 35 words per minute with accuracy.

Strong written and verbal communication skills paired with a friendly and patient demeanor.

Proven problem-solving and critical thinking abilities.

Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.

Physical capacity to stand for extended periods and lift packages weighing up to 40 pounds.

Fast learner with the ability to adapt to new processes and tools.

Demonstrated ability to work both independently and collaboratively as part of a team.

Experience in administrative assistance or customer support roles preferred. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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