Summary You will Serve as a Senior Information Technology (IT) Specialist (CUSTOMER SUPPORT) at the GG-13 grade level responsible for leading and resolving service issues on all aspects of Information Technology (IT) customer support at the headquarters Command. This position is located in Fort Meade, MD. Responsibilities You will serve as the command Assistant Contract Technical Representative (ACTR) for information technology (IT) systems. You will provide assistance and advice to users of information technology (IT) systems. You will conduct interviews with users and generate requirements for new or modified information technology (IT) systems/services, software and/or hardware. You will perform acquisition of major systems housed on Navy Marine Corps Internet (NMCI). You will oversee tests and optimize the functionality of data transfers between systems, networks and data backbones. You will ensure the interoperability and integration of information technology (IT) programs/services and works with the NMCI ECH II CTR to help develop solutions to integration/interoperability issues. You will identify and define technical requirements applied to the planning, design, development, testing, implementation, management and support of systems and networks. You will assess systems and network vulnerabilities and ensure optimal use of commercially available products. You will provide experience related to working with NMCI, NET, and Flank Speed Clin submission and account creations. You will provide experience with local procurement processes. (ie: ITPR, SRRB, Government Credit Card forms). Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. Must have IT-related experience demonstrating each of the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to your experience demonstrating the four competencies above, Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS/GG-12) or pay band in the federal service or equivalent experience in the private or public sector performing duties such as: Overseeing the installation, testing, troubleshooting and maintenance of hardware or software. Utilizing information technology (IT) systems and services to include overseeing installation, operation, and maintenance of automated communication systems and other desktop technologies. Performing oversight of the manipulation of data, management, movement, control, storage, display switching, interchange, transmission, quality assurance, or reception of information to meet the activities requirements. Diagnosing, analyzing and resolving information technology (IT) systems, software and/or hardware problems. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Additional qualification information can be found from the DON DCIPS policy website. Education Additional Information This position is designated as a Cyber Workforce position in the DoD Cyber Workforce Framework (DCWF) primary work role of (411) and, as a condition of employment, the incumbent of the position is required to maintain qualifications in accordance with DON Cyber Workforce Program requirements of SECNAV M-5239.2. This designation requires: The incumbent participates in continuous learning (CL) program as described in SECNAVINST 5239.20A and SECNAV M-5239.2. An annual 20 hour minimum of Cyber Workforce related continuous learning must be documented in a current individual development plan signed by both the employee and supervisor. The incumbent must obtain the required credentials within 12 months of appointment and maintain credentials as described in SECNAV M-5231.2 for DCWF role of 411 (Technical Support Specialist) - Proficiency level (Intermediate). For more information, review SECNAV M-5239.2 Chapter 3, paragraph b (1) (g) 1. Failure to meet a condition of employment may result in disciplinary and/or adverse action up to removal from Federal service A recruitment incentive may be authorized to eligible new hires (at command discretion). A relocation incentive is a payment intended to offset some relocation costs experienced by the selectee. A relocation incentive may be authorized. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. ICTAP does not apply to Excepted Service positions. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here.
