Assistant Manager - Airport Operations Ramp Service

United Airlines • Newark, NJ • 2h ago

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

The Assistant Manager - AO Ramp Services is responsible for the day-to-day operational management and oversight of Ramp Services activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.

In some cases, Assistant Managers will be responsible for both Ramp Services activities and personnel as overall 'product managers' in specific areas of the operation.

They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.

Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate.

They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.

Station Operational Performance - support the achievement of station operational objectives, goals and metrics

Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications

Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction

Station Safety & Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goal

Qualifications

What's needed to succeed (Minimum Qualifications):

Associates Degree or equivalent work experience

Minimum 2-4 years leadership experience in an airport operations environment

1-2 years line station or Hub operational experience (above and below the wing)

Previous experience managing in a union environment

Responsible for a 24-hour, 7 day a week operation

Must have ability to work weekends and shift work

Travel is required

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

College Degree or related field experience in an airline operational environment

Project Management Experience

The base pay range for this role is $83,567.70 to $102,138.30.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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